Dishon Maina Email and Phone Number

•Managing the branch daily operations and keeping records. • Managing the branch staffs, delegating daily work plans and managing staff performances. • Preparing a smooth loan assessment and disbursement process. • Preparing daily, weekly and monthly progress reports for both loan disbursement and collection. • Managing branch KPIs and targets achievements. • Developing a delinquent loan management strategy to keep overdue debts at the lowest possible.• Providing the directors with business growth insights, on both sales and marketing.• Presenting to the directors, monthly performance and market experience reports.

✓ Creating regional sales plans and quotas in alignment with business objectives.✓ Supporting stores/ stores managers with day-to-day store operation. ✓ Evaluating stores performances. ✓ Reporting on regional sales results. ✓ Preparing and reviewing the monthly budget for the area of responsibility. ✓ Analyzing regional market trends and discover new opportunities for growth. ✓ Addressing potential problems and suggest prompt solutions. ✓ Participating in decisions for expansion or acquisition. ✓ Suggesting new services/products and innovative sales techniques to increase customer satisfaction.

-Monitoring allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined broad policy guidelines and regulation to minimize credit losses.-Maintaining a loans ageing analysis, schedule, and follow up with the stakeholders on recoverability of outstanding loan balance.-Preparation of approval requests to management for negotiated settlements and follow up until the account is fully settled and the balance paid off.-Ensuring compliance to Credit Policy and Procedures regarding management of debt recovery process.-Maintaining and preparing monthly collections reports, updates and status.-Responding to stakeholders complaints and queries and escalate unresolved cases for supervisors’ review and advice.-Maintaining a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options.-Undertaking regular and frequent calls and follow-ups with the investees to implement remedial strategies and action plans for loan recovery.-Initiating demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.-Ensuring effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with legal department.-Developing and continuously reviewing credit policies and procedures ensuring their compliance.

-Identifying and assessing the training needs of the organization through job analysis and consultation with managers.-Developing individualized and group training programs that addressed specific business needs.-Developing training manuals that target tangible results and implementing effective and purposeful training methods.-Effectively managing the training budget.-Evaluation of organizational performance to ensure that training is meeting business needs and improving performance.-Assessment of employees’ skills, performance and productivity to identify areas of improvement. -Effectively communicating with team members, trainers and management.-Creating a curriculum to facilitate strategic training based on the organizations goals.-Keeping abreast of training trends, developments and best practices.-Managing the teams monthly attendance and leave procession.

-Liaising with existing staff members, managers, supervisors, and clients in order to achieve set goals.-Observing, analyzing, and offering suggestions on current operations.-Scheduling meetings and training sessions with staff and team leaders.-Assisting with recruitment, training, and onboarding processes.-Establishing professional relationships with clients, staff, and team leaders.-Ensuring all health and safety, as well as company regulations are followed by staff at all times.-Conducting research, writing up reports, and presenting findings to staff and board management.-Maintaining professional relationships with clients and finding creative ways to expand the organization.-Managing each team’s attendance and productivity.

Team leader at Okash 'online lending firm'. My role was to manage a team of collection agents handing a category portfolio, and preparation of the teams progress reports.

Monitoring and Evaluation, process checking and process enhancement.

System Data Evaluation, Data entry, Data cleaning and Data interpretation.