Key Roles1. Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.2. Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.3. Assisted in implementation of new hardware and software solutions within company to improve workflow and customer service provision.4. Developed and maintained local networks in ways that optimized performance.5. Provided orientation and guidance to users on how to operate new software and computer equipment.6. Offered consultancy services by reviewing the usage of IT technology and provided suggestion report for improvement.Accomplishments;- Designed a help desk ticketing system using Zendesk Customer Support Software. The system converted all support requests, from both customers and employees, into tickets. This increased efficiency as it fast-tracked the tracking process.- Designed network Architecture i.e. Transmission Control Protocol / Internet Protocol (TCP/IP) that was used by networks to connect to the Internet, Ethernet protocol for connecting one computer to another, and the File Transfer Protocol for sending and receiving files to and from the server.

• Computer networking both LAN and WAN /wireless networks.• Installation and configuration of ICT equipment’s such as computer hardware.• Repair and servicing of ICT equipment’s.• Database administration/software installation.• SAP implementation training and support to employees.• ICT helpdesk support.• Security and surveillance system installation and maintenance.• Administration, management, maintenance and troubleshooting of company servers and infrastructure.• Worked with the development team to deploy new software updates.• Management and maintenance of company websites.• Security and surveillance systems monitoring and maintenance.• Manage user accounts, credentials, permissions, access rights and active directory administration.• Configure, maintain, and provide technical support for PABX systems