Ryan Cox Email & Phone Number

Sacramento, Ca, Us

Sacramento, California Area

Area Team Sales Manager, Northern California / Northern NevadaLeading 2 different sales teams across northern California and northern Nevada. Primary responsibility for Area Sales Representative working B2B field sales in assigned territory and Sales Representative work in retail locations. Providing leadership, coaching, performance management, staffing and training. Primary focusing on growing sales, improve team performance and staff retention.

Sacramento County, California, United States

Leadership of assigned facility in the management of distribution, warehouse, sales, receiving, equipment, production, fleet and administration staff. Direct staff, train, coach and motivate associates to ensure customer satisfaction. Maintain a positive, proactive labor environment. Accountable for distribution costs, revenue, sales growth and company profits. Development of annual operating plan and recommendation of capital projects, facility requirements. Management of personnel, company… Show more Leadership of assigned facility in the management of distribution, warehouse, sales, receiving, equipment, production, fleet and administration staff. Direct staff, train, coach and motivate associates to ensure customer satisfaction. Maintain a positive, proactive labor environment. Accountable for distribution costs, revenue, sales growth and company profits. Development of annual operating plan and recommendation of capital projects, facility requirements. Management of personnel, company assets, resources, and health and safety. Show less

Lakeland, Florida Area

Reporting to the Senior Director of Marketing over the past two years and currently the Director of Key Accounts. I manage sales professionals to ensure consistent achievements of results; department sales volume, customer growth and profitability goals which maximizes sales and profits and managing and developing internal marketing campaigns to generate higher volume month over month. One of my key responsibilities within the organization is the promotion of inside sales and the development… Show more Reporting to the Senior Director of Marketing over the past two years and currently the Director of Key Accounts. I manage sales professionals to ensure consistent achievements of results; department sales volume, customer growth and profitability goals which maximizes sales and profits and managing and developing internal marketing campaigns to generate higher volume month over month. One of my key responsibilities within the organization is the promotion of inside sales and the development an working with 3rd party vendors to coordinate marketing activities an planing. Show less

Orlando, Florida Area

I managed a help desk team of Tier 1 and Tier 2 agents consisting of twelve direct reports. My role was the day-to-day operations and activities also act as a key problem solver for escalated issues. Some of my duties included but not limited to, all staff operational management needs. Maintained and develop operational policies and procedures. HR related issues, including written, conducting performance reviews, disciplinary actions, development, approving time sheets, data reporting, staffing… Show more I managed a help desk team of Tier 1 and Tier 2 agents consisting of twelve direct reports. My role was the day-to-day operations and activities also act as a key problem solver for escalated issues. Some of my duties included but not limited to, all staff operational management needs. Maintained and develop operational policies and procedures. HR related issues, including written, conducting performance reviews, disciplinary actions, development, approving time sheets, data reporting, staffing as well as management of schedules and processes. Contributed to implementing methods to improve our operations and staffing performed audits and coaching. Show less

-Apple CPU Senior Advisor Providing telephonic and/or electronic Technical Support forCustomers regarding higher level calls and transfers from groups in which were escalated to my group. Provided assistance to customers and staff with managerial level calls and provided a link between Apple staff and customers and the Apple Engineering department, Provided advanced support and assisted in training/development for my team members from a management level.-Apple CPU Support… Show more -Apple CPU Senior Advisor Providing telephonic and/or electronic Technical Support forCustomers regarding higher level calls and transfers from groups in which were escalated to my group. Provided assistance to customers and staff with managerial level calls and provided a link between Apple staff and customers and the Apple Engineering department, Provided advanced support and assisted in training/development for my team members from a management level.-Apple CPU Support AdvisorProvided telephonic and/or electronic Technical Support for customers who use Apple CPU’S and services; troubleshoot hardware/software issues, identify network/application issues, provide information on how to use, repair or isolate problems and sales also answer pre-sales questions along with setting up repairs. Show less

Sacramento, California Area

-Wireless Data Technical Support III coordinatorProvided telephonic and/or electronic Technical Support for customers who use wireless data products and services; troubleshotHardware/software issues, identify network/application issues, provide information on how to setup/use wireless data products, and answer presales questions and setup Apple IT training and lead the Apple support line as was the lead Apple rep.-Verizon-Adecco Representative05/2006 to 07/2006Sales… Show more -Wireless Data Technical Support III coordinatorProvided telephonic and/or electronic Technical Support for customers who use wireless data products and services; troubleshotHardware/software issues, identify network/application issues, provide information on how to setup/use wireless data products, and answer presales questions and setup Apple IT training and lead the Apple support line as was the lead Apple rep.-Verizon-Adecco Representative05/2006 to 07/2006Sales GreeterResponded to telephone inquiries ranging from routine to complex situations looking for Verizon sales or looking for information.-Verizon-Adecco Representative05/2006 to 07/2006Sales Greeter/ Responded to telephone inquiries ranging from routine to complex situations looking for Verizon sales or looking for information. Show less