I am currently an IT Management Consultant at RightStar. I am the former RightStar President and founder now, a division of XTIVIA, an innovative B2B technology enterprise solutions firm that understands the importance of business outcomes, mission-critical data, and IT infrastructure. RightStar’s unique selling proposition is that we are not just an ESM or ITIL consultancy, but also a Lean Agile consultancy. Only by looking at the bigger picture, is it possible to deliver on the true results promised by digital transformation. My passion is customer success, whether it’s the more traditional ITIL improvement baseline measured by an increase in customer satisfaction, a reduction in the cost of service management and an improvement in operational effectiveness. Or augmented by Lean Agile's employee engagement, time-to-market, productivity increases and quality improvements.RightStar differentiates itself through:• Thought leadership in the ESM and Lean Agile spaces• A commitment to “Every customer a reference”• Exceptional employee experienceSpecialties:• IT Service Management consulting, including the design and implementation of Service Desk, Change Management, and Configuration Management solutions• ITIL process consulting and training• DevOps and Application Lifecycle Management consulting and advisory services• Jira Align, SAFe consulting/Agile coaching and Lean Agile Project Portfolio Management• Atlassian JIRA, Confluence, Stash, Bitbucket, Bamboo, and related product lines• BMC Remedy, Remedyforce, FootPrints, and related product lines and technologies• Automation of IT processes• Proactive monitoring of IT operations