- Prepare company learning and development program plans for active employees (Development Program, Intermediate Program, RPI, Functional Test, etc.) as well as for new employees (New Employee Orientation Program).- Analyzing problems that arise in the implementation of learning and development programs (Competency Testing, Employee Mapping, Competency Gap Follow-up, etc.) and making follow-up proposals for these problems.- Monitor the implementation of learning and development programs in all branches on a regular basis.- Coordinating with Human Capital functions to ensure that the implementation of learning and development programs runs in accordance with applicable regulations in the company.- Prepare reports on the results of implementing national learning and company development programs.- Coordinating with Br. People Development Manager and Br. Training Coordinator/Br. Trainers ensure that employee learning priority planning is made based on competency gaps.- Provide warnings and responses to discrepancies in the implementation of learning and development programs in the company (Branch & Head Office) regarding applicable regulations.- Evaluate Human Capital flows and policies related to learning and development programs, and provide recommendations for improvements to these matters.- Coordinating with Talent Management in preparing potential employees within the company (Internal) to fulfill Man Power Planning (MPP).- Carrying out the Merdeka Belajar Kampus Merdeka (MBKM) by carrying out administrative functions, fulfilling competencies, on-boarding, mentoring and reviewing both at the Head Office and Branch.- Make periodic learning and development program reports (monthly, quarterly, semester, yearly) and distribute reports to interested parties.

-Work collaboratively with internal stakeholders to identify and assess training and development needs-Provide various types of training for new-hire and existing operation members based on needs, which includes on-boarding, good case -practice sharing, and refresher-Monitor the implementation and effectiveness of the training program (e.g. Q&A session)-Evaluate training solutions for quality, business impact, and scalability-Observes sales encounters and collects feedback, results, and performance data of trainees after sessions-Produce physical and digital educational material such as videos and case studies.

-Approach and provide detail product information to customers.-Offering solutions for customers education problems by matching with Ruangguru products. -Sell product to customers.-Handle after-sales.-Maintain a good relationship with customers. -Achieve weekly sales target.

-Receive, handling, resolve calls and provide solutions for complaints from customer-Provide customer with product and service information-Identify and escalate priority issues-Documenting all information according to SOP

-perform payment services-handle outlets-make daily financial reports

-Approach and provide detail product information to customers.-Sell product to customers.-Achieve weekly sales target