Dita Indriani Email & Phone Number

Jakarta, Indonesia

• Handling inbound calls and live chat regarding inquiries and complaints about credit card in Bahasa and English • Helped large volume of customers every day with positive attitude and focus on customer satisfaction by maintaining average handling time at 400 seconds daily.• Collected and analyzed customer information to prepare product or service reports.• Promoted company brand and unique offerings through personalized customer service (cross-selling Loan on card program and Digibank app acquisition).• Ensuring customer needs by making service request ticket and doing escalation to other unit.• Tracking and checking customer accounts status, transactions and payments to ensure zero indication of fraud. • Doing daily administrative tasks and documents handling to make report for team leader. • Meet the company target of monthly individual scorecard based on service quality, cross buy, and customer satisfaction survey

• Contacting potential leads from database • Generate new leads from social media acquisition • Selling courses and training programs on Karier.mu platform and provide services needed to customer about the programs• Make daily sales report to supervisor through google suite

• Advise and assist students in choosing the right universities• Selling overseas Universities programs to students to reach the Sales KPI. • Provide assistance and advice on information in all aspects both educational and non educational, includes : Visa requirements, the destination, study and social life, transportation, accommodation, etc.• Involved in companies activities such as company’s exhibition and school expo as PIC.

• Assisted administration task, data entry, and filing documents in Directorate Europe 1 under the responsible of functional diplomat staff based on Kemlu's work plan. • Responsible on managed lettering for Embassies related to meetings, invitations, and bilateral relations Updated Snapshot and Background Info of West European Countries such as Spain, UK, Italy, and Portugal on Kemlu's Portal • Worked in team to develop research of Indonesian bilateral relations with West European countries stability in 2019 as Directorate Europe 1 final year report. • Worked in team as Liaison Officer in Diplomatic Gathering 2020 based on Directorate Europe 1 yearly agenda to successfully held this yearly event with 16 foreign embassies, Indonesian ministries and Directorate Europe 1 stakeholders on maintain the partnership.

Bachelor'S Degree, International Relations And Affairs

Curso De Español, Spanish Language And Literature, Nivel B1

Curso de Español nivel B1

High School