As an Office Secretary and HRGA Staff, my daily responsibilities include managing the executive’s schedule, organizing meetings, and coordinating travel arrangements to ensure smooth operations. I handle correspondence, prepare reports, and maintain organized filing systems. In HRGA, I handling end-to-end recruitment processes, specializing in sourcing top IT talent and facilitating seamless onboarding. I manage employee reimbursements, liaise with insurance agents, and ensure accurate HR documentation.Additionally, I support office maintenance, monitor procurement, and assist in creating SOPs and company policies to promote efficiency and compliance.

- Managed executives' calendars, scheduled meetings, and coordinated travel arrangements.- Prepared and edited correspondence, presentations, reports, and other documents with high attention to detail.Assisted in meeting coordination, including preparing agendas, recording minutes, and following up on action items.- Handled incoming and outgoing communications, emails, and calls in a professional and timely manner.- Managed document filing systems, ensuring easy retrieval and confidentiality.

- Research and Investigation: Proficient in conducting thorough research, fact-checking, and gathering information from multiple sources to ensure accuracy and credibility in journalistic content.- Interviewing and Reporting: Skilled in conducting interviews with individuals from diverse backgrounds, extracting key insights, and reporting on a wide range of topics.- Writing and Editing: Strong writing abilities with the capacity to craft engaging, well-structured articles that resonate with readers and convey complex ideas in a clear and concise manner.- Multimedia Content: Experience in incorporating multimedia elements, such as images, videos, and infographics, to enhance storytelling and engage audiences across different platforms.- News Gathering: Proactive in monitoring current events, staying updated on industry trends, and utilizing various sources to identify newsworthy stories and angles.

- Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring timely and accurate issue resolution.- Demonstrate strong product knowledge to effectively educate customers on features, benefits, and troubleshooting techniques.- Utilize active listening skills to understand customer concerns and tailor solutions to meet their specific needs.- Meet or exceed performance targets, including average handle time, customer satisfaction scores, and first call resolution rates.- Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring a seamless customer experience.

- Research and Investigation: Proficient in conducting thorough research, interviews, and fact-checking to ensure accuracy and credibility in journalistic content.- Writing and Editing: Strong writing skills with the ability to craft clear, concise, and compelling articles that captivate readers and convey complex information effectively.- News Gathering: Proactive in staying up-to-date with current events and trends, leveraging various sources to identify newsworthy stories and angles.- Multimedia Content: Experience in incorporating multimedia elements, such as images, videos, and infographics, to enhance storytelling and engage audiences.- Adaptability: Skilled in quickly adapting to different subject matters and writing styles, allowing me to tackle diverse assignments and deliver impactful content.