Nandito Taqi Wibisono Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Jakarta, Indonesia

- Managed and assessed concerns from business associates in the online channel.- Performing daily reconciliation from multiple vendor partners.- Oversaw outstanding transactions and processed manual transactions.- Configured partners product settings via the portal.- Conducted monthly reconciliation of business partners' transactions.- Developed weekly and monthly reports for the Online Channel's Business Operations.- Becoming the Person in charge for the partnership with one of the largest E-Wallet companies in Indonesia starting from onboarding to the transactional queries- Proficient in analyzing large volumes of data, accurately identifying the root causes of issues, and guiding strategic operational changes to drive positive business outcomes.

Jakarta, Indonesia

- Responsible for end-to-end operational processes related to transaction, account, disbursement, and refund in itemku- In charge of verifying and moderating all new and existing shops- Solve customer problems that are escalated from the customer service team according to SLA using Zendesk- Communicate between Payment Gateway to resolve mismatch payment- Maintain quality check in the product list both in the frontend and backend- Input data from analyst to be inputted into database within accuracy and efficiency- Analyze several ad hoc tasks by looking at data in Amplitude Analytics and export into Google Sheets- Become PIC Payment on Operation side

Jakarta, Indonesia

Responsible for addressing customer needs and ensuring they have a good experienceHelping the customer to resolve whatever the constraints on the website within SLA using ZendeskMaintain a good relationship between the Stakeholders and the CompanyProvided excellent quality customer service by patiently listening and communicating company policies with empathy.