I bring over a decade of valuable experience to QuickSoftware, the leading Travel Accounting system in the Tourism industry. As an integral member of the organization, I have actively contributed to our renowned front, mid, and back-office solution known as QuickTrav. Our software is recognized for fostering strong relationships with key industry players, and my role involves ensuring seamless integration with major platforms such as Galileo, Amadeus, Sabre, and Worldspan when onboarding new clients.My responsibilities extend to facilitating smooth implementation processes with major gateways, including Iveri, Diners IT IS, and Airplus, to streamline client payment processes. Overseeing the sales and training department, I’m responsible for the comprehensive implementation of our software. This involves acquiring signed agreements, conducting credit vetting, understanding the unique needs of clients, and presenting tailored solutions. I am actively involved in offering on-site or off-site training sessions, providing extended support to customers until the go-live date.Our commitment to customer satisfaction goes beyond implementation, emphasizing a relationship-building approach. I actively engage with clients through ongoing support, addressing any challenges or issues encountered, ensuring a positive and lasting experience. I take pride in contributing to a culture that prioritizes customer happiness and long-term software utilization.My educational foundation in Sales & Marketing, coupled with a stable grasp of accounting principles equips me to provide training, arrange customised training programs and materials to our TUT students, establish trust, and foster positive client-customer relationships.