Alex Dittrich Email & Phone Number

Minneapolis, Mn, Us

Through direct and managed relationships Alex provides strategic project management consulting, expertise, and project leadership to a wide variety of clients and with various technologies.Consulting on Project Management, Technical Architecture and Organizational Transformations, Security, Software Implementation, InfoSec Risk Management and Reporting, Cybersecurity Incident Response and Remediation, Data Analytics (Data Lakes and Data Warehouses), Azure, Microsoft Purview, eCommerce, DevOps, Infrastructure, Network Segmentation, SD-WAN, Windows and Linux Servers, Lifecycle Maintenance, Active Directory, Privileged Access Management, SailPoint, SailPoint IdentityNow, SailPoint Identity Security Cloud, ServiceNow, Microsoft Entra ID, IAM/IGA, Salesforce NPSP, Salesforce CPQ, Salesforce Communities, Avalara CertCapture and Exemption Management, iCertis Contract Management, iCertis artificial intelligence, and Smart Contracts in Solidity.Project DeliveryProgram ManagementProduct ManagementMergers, Acquisitions, and Integrations - Thesis Execution - Value Creation Platform and Product Transformation and ConsolidationShared Services ModelProject Rescue and RecoveryRansomware Incident Response and RecoveryStrategic Project LeadershipAgile Project ManagementIAM / IGA Project Implementation and DeliveryCMMC Assessment and RemediationHigh Freq Market Making in spot and derivative crypto markets. Upwards of 10MM nominal daily volume in market making strat.

Bloomington, Mn, Us

At Donaldson I lead and support efforts related to security, network segmentation, active directory, risk, threat, vulnerability management and remediation, identity and privileged access management, application development, lifecycle management, and PMO portfolio management. Including projects focused on: Server Lifecycle Management, Hardening, and Remediation; SDWAN, Zone based firewalls and site segmentation; Disaster Recovery planning; Active Directory Upgrade and Domain Controller Hardening; High performance compute and simulation in Azure Batch (cloud). Privileged Access Management; IAM/ IGA; SailPoint; CMMC Assessment and Remediation. Microsoft AIP and Purview. Tenable.

Minneapolis, Minnesota, Us

2020 - Windows Server infrastructure refresh project - Windows Server 2008Lead application migration and server replacement effort of 900 Windows Servers and 200 Windows SQL Servers for security and lifecycle compliance. • Lead and coordinate the end to end delivery and migration of +50 applications; mix of vendor provided packaged software, enterprise applications, and home grown custom apps• Coordinate with and drive accountability of vendor lead efforts• Work directly with engineers, change management, and developers to scope, plan, and implement application upgrades and rewrites • Communicate and engage with leadership, server and application owners, stakeholders, and infrastructure team members to mitigate infrastructure compliance with minimal impact to users• Report status of remediation progress through weekly project status reports and metrics• Own detailed reporting, tracking, and monitoring of remediation progress• Inventory devices for security risk via PowerShell and Rapid7• Monitor progress and planning of remediation schedule2021 - VDI Project - Build capacity and resiliency of persistent VMware Horizon VDI environment. Build new non persistent production environment in parallel.

Houston, Texas, Us

Worked directly on a project to train artificial intelligence for natural language processing in the medical space.Worked with MDs and medical professionals to strategize, construct, and execute realistic medical scenarios within a simulated hospital or clinic setting.Executed recordings of scenarios to train artificial intelligence for natural language processing.

Minneapolis, Mn, Us

The Lacek Group is a globally recognized leader in loyalty, customer engagement and data-driven communications. At The Lacek Group, I worked exclusively with the Ford Motor Company as a part of the launch and maintenance of the Ford Pass Rewards loyalty program.- Lead business team through program incident backlog categorizationand prioritization effort which reduced backlog by more than 80%- Designed support center process improvements that lead to reductionin support incident resolution time for Ford customers- Improved operational efficiency by representing Ford business andprogram as liaison to Ford Technology groups for all programitems related to customer experience (CX)- Created process that reduced internal processing time of programtasks from 5 days to 1 day- Quickly became expert on technical system integrations and overalldesign, instilling confidence in business as a trusted advisor- Consult on customer and member support experience optimizationand enhancement development- Participate in feature design and testing session, contributing businessperspective- Work on team that coordinates and facilitates in-app and pushnotifications for marketing purposes for Ford Motor Company- Publish configuration for In App tiles and features designed to driveuser and member engagement

St. Louis Park, Minnesota, Us

Lead complete implementation process for Total Expert's clients, coordinating with and driving implementation project progress by leading Total Expert engineering and project coordinator team members. I focus on my chief responsibility of customer success in implementation by making sure Total Expert and client team members are aligned and communicating effectively. • Delivered six complex Total Expert CRM and marketing automation implementations with some of the country’s largest home mortgage lenders. Lead and delivered largest Total Expert client accounts, two of which together accounted for over $5B of loan origination in 2018, resulting in client satisfaction and increased net promoter score. • Serve as client-facing subject matter expert and consultant on API and Webhook solution design and troubleshooting questions • Simultaneously delivered 4-6 concurrent implementation projects.• Worked directly with client teams to understand and map business requirements to features and configurations• Analyzed and wrote requirements and test plans for key system and data integrations.• Validated data from Ellie Mae Encompass Loan Origination System integration directly with clients. • Lead implementation process alongside Total Expert's clients, coordinating and driving implementation project progress• Lead and coordinate with Total Expert software engineering and team of project coordinators• Consult on overall technical solution and integration design with third party vendors and services• Drive chief responsibility of customer success in implementation by ensuring the Total Expert and client team members are aligned and communicating effectively

St. Louis Park, Minnesota, Us

Technical Project Manager: 06/2018 - 12/2018In my role as Technical Project Manager I worked directly with Total Expert's clients in managing successful implementation projects.

Minnetonka, Mn, Us

At Digital River, I worked with software developers, solution architects, and client stakeholders to design, build, test, and deploy eCommerce websites on Digital River's commerce as a service platform. • Managed the implementation of Autodesk’s customer facing online store and cart pages across nine non-English European countries• Responsible for the successful delivery of ecommerce web and software implementation projects and the satisfaction of Digital River’s customers• Created, published, and maintained project plan and delivery schedule to ensure resource and task alignment• Coordinate and test the delivery of segmented Google Tag Manager (GTM) data layer elements• Collaborated on solution architecture design and use of Digital River’s integration and service APIs • Served as client’s main point of contact at Digital River throughout implementation period, design, build, test, and deploy• Worked directly with web and integration developers on feature functionality, design, and deployment• Acted as project business analyst; wrote user stories, test scripts and scenarios• Served as gatekeeper for Digital River quality assurance offshore team• Facilitated project task completion and development work through enterprise tools including Github, Confluence, SAP, and Quickbase• Maintained key performance indicator metrics for assigned projects, contributed to the overall portfolio management planWith 22 years of experience, Digital River is the leading global provider of Commerce-as-a-Service (CaaS) solutions. We offer end-to-end cloud-based solutions for commerce, payments and marketing to maximize revenue, as well as reduce the costs and risks of running an online business. We drive growth. It’s that simple. Visit https://digitalriver.com.

Minneapolis, Mn, Us

At Calabrio I worked with Software Deployment Engineers, System Administrators, Architects, Business Users, and Project Managers to implement Calabrio's suite of software products. Calabrio's software suite integrates with Cisco and Avaya telephony platforms. • Managed 30+ complete Calabrio implementation projects with a focus on customer success and satisfaction• Responsible for the successful delivery of software implementation projects and the satisfaction of client’s customers• Managed client-customer relationship from point of pre-sale, through project duration, and up to transition to Calabrio’s support services team• Successfully proposed and implemented critical new operational process as a part of Calabrio’s new SaaS offering, resulting in increased internal operational efficiency, smoother customer experience, and created opportunity for future process improvement• Led and managed multiple projects with strategic Calabrio accounts, required weekly internal executive level briefings• Developed, owned, and maintained project plan in Microsoft Project and Salesforce to ensure task alignment and delivery throughout implementation• Experience deploying Calabrio software to Windows Servers and Windows SQL via ODBC and SQL Server Management Studio. Broad understanding of SQL availability groups and architecture design. Understanding of and experience working with relational databases. • Provided implementation process and planning expertise and experience in select pre-sales projects engagements• Coordinated third party development and implantation resources• Led technical and functional requirements gathering with customer for feature or product development consideration• Prepared and delivered internal and external project status communication on a regular cadence• Led and facilitated regular project status and stakeholder meetings• Collaborated and communicated across upstream and downstream departments to ensure a successful customer experience

Minneapolis, Mn, Us

Fishbowl Solutions is a world renowned Oracle and Google Partner known for its Oracle Webcenter and Google Search Appliance Consulting and Implementation expertise. Fishbowl is a small company and operates in a very fast paced manner. Projects at Fishbowl center around the Oracle Webcenter product and often involve multiple product modules. Projects include Content, Records, and Digital Asset Management Systems as well as Imaging and Self Service Portal solutionsIT Project Management Consultant for Oracle and Google software implementations. Knowledge and experience with large scale change management procedures and production deployments. Projects include imaging, content management, and search solutions. • Coordinate implementation project logistics and manage client expectations• Audit, and Reconcile Project Statements Of Work• Proactively manage project risk and deliverables• Design and deliver a total project plan• Triage software installation issues with client• Forecast project revenue and resource utilization for company planning • Assist in knowledge transfer and admin training• PSA/PPM System Admin Content Management SystemWebCenter Content, Records, WebCenter Imaging, Google Search Appliance, SOA, BPM, Portal

Minneapolis, Mn, Us

• Coordinate Target’s overseas team in India on project status, deadline, and expectations. • Conduct project kick-offs with overseas team to communicate process procedures• First line of support for store managers on floor plan interface and database issues to aid in a smooth transition process for the stores across Canada• Implement merchandise presentation strategy for Target stores across Canada using JDA software (SAP integrator)• Support strategic merchandising decisions with reports and analysis with an emphasis on merchant usability and accuracy• Provide feedback to domestic team of tech partners on how to better utilize overseas resources• Escalate merchandising issues to proper support team while acting as the communication liaison to the store executive team leaders• Forecast future projects for overseas team utilization planning