• Help scope projects by gathering requirements and understanding timelines and deliverables• Set expectations, develop risk mitigation strategies and communicate internally/externally to lead in project success• Collaborate with development and QA teams and monitor workflow to meet project tasks and timeline• Utilize programs such as JIRA, Mavenlink and Microsoft Office Suite to communicate and track project milestones• Assess KPI’s and perform driver analyses on collected data to identify key drivers of metrics such as NPS, Loyalty, Customer Satisfaction• Manage transparent financial view or project workflow, maintaining tracked project realization of 108-135%• Balance multiple on-going projects of various sizes and deliverables while maintaining weekly utilization of 80-90%

• Propose and manage projects/processes to enhance company effectiveness• Work with clients, legal and compliance departments to ensure that thephilanthropy tool is administered in compliance with trust documents, contracts,laws, and IRS regulations.• Assist in new business development while acting as a liaison for inter-departmentclient relationships• Ensure client retention, loyalty, and continued opportunities with expectationshattering client service achieved through pro-active client contact and accurateresponses

• Adopt the responsibilities as a small business consultant and outside sales representative with ADP, focusing on the cash management, the HR/employee management and the risk mitigation services ADP offers• Identify and cultivate new prospects from relationships built and maintained with bankers, accountants and small businesses in the Indianapolis region• Work with business owners and decision makers on creating a specific solution utilizing ADP's services in order to increase the overall success and efficiency of the business• Performed holistic company and ROI assessments utilized for decision-making onpurposed implementation projects• Focused teams on business objectives, tracked progress to ensure projectmilestones were completed with desired results• Leveraged deliverable HCM solutions, transitioning existing accounts asupmarket opportunities• Executed project plans and revenue growth objectives• Present, plan and manage specialized projects aligning business goals withprocess-improvement technology solutions

• Creating a relaxed environment to inspire and educate clients.• Helping management plan and execute goals for various events.• Coaching fellow teammates on application techniques and sale strategies. • Build special client bonds by addressing clients wants, needs, and concerns while using active listening skills.• Represented the company on WLFI News Station.

• Successfully aid in the planning and/or execution of our sponsored and in-house events: CANvitational, BrewHaHa, Mutt Strutt, NENA, Sun King’s 7th Anniversary Party, Midwest Clay Court Championships, etc.• Assist in the marketing of events by utilizing research and development to reach our target audience.• Responsible for pre and post event communication varying from interacting with clients to product tracking.• Advertise Sun King Brewery by distributing various flyers and giveaways to present and potential clients.• Employ pervasive customer service to match customers to fitting Sun King products.