Project control for FIS. Assist the project manager successfully migrate FIS clients between data centers by: coordinating weekly cadences with each client, working with a team of network engineers on preparing, and successfully migrating client connections. Kept detail meeting minutes, and tracked all key action items to closure. Created, and tracked all change requests. Maintained company client database with most current information. Milestones: 2018: Successfully closed out FIS Jacksonville Data Center 2019: Prepared discovery, and began client engagement on FIS New Berlin, and Phoenix data centers.

- Participated in the testing and deployment, and migration from Windows 7 to Linux based service desk servers- Managed RSA database and administrated static PINs for over sea users- Backup Knowledge Base document administrator: Created, edited, and maintained knowledge base documents - Created process documents which is provided with new agent on boarding: VPN connection testing, WIFI configuration, and Re-imaging Windows 7 Workstations with follow up deployment - Receive Level I, and Level II, and exclusive VIP calls as first point of contact for a large spectrum of industry related incidents- Escalation coordination for high severity, and unresolved issues- Liaison between the service desk and the incident manager to resolve high severity incidents, and business impacting outages- Outage Trend Analyzing to ensure all services are available - Quality Assurance Focal: Read, and responded to customer satisfaction, and dissatisfaction surveys to ensure quality standards are met and exceeded- Provided training to new employees on better service practices to ensure maximum customer satisfactionPROJECTSIT Café: Project Lead responsible for a walk-in Kiosk service provided for user base whereby they can gain assistance for issues such, as but not limited to:- Wireless Network Connectivity Configuration- RSA VPN Profile Configuration, and testing- Application support, and installation- Walkthroughs, and training sessions for common issues- Reimaging of Windows- Windows XP to Windows 7 MigrationAged Ticket Clean Up: Project Lead responsible for the update/closure of aged tickets in the environment. Provided daily key progress updates to Project Management Office.

- Maintained company servers, computers, printers, cables, and other equipment.- Identified, reported, and resolved network security incidents.- Maintained, and managed Microsoft Active Directory.- Managed hardware, and software Lifecycle programs - Was the only point of contact for technical related issues- Provided high level of Desk Side support- Managed RSA directory- Provided installation efforts when needed- Provided FIBE TV display setups for marketing programs around the GTAPROJECTSDSL to FibeTV Migration Lead: Lead a team of managers dedicated to the sales team for the migration of Internet and TV clients from VDSL to Bell Fibe TV.