Hired for expert Microsoft Excel skills, working day-to-day on workflows for the startup, manipulating and working with big-data in Excel to create insight and information that guides the company’s activities. - Acknowledge by management for the swift integration into Sage 50 and EYMAN solutions, and for leading the migration of finance data and account information from Sage 50 to EYMAN Cloud. - Utilised Excel as the core solution for Storal Learning, basing all plans, data migration activities and analysis within the solution to create insight reports for senior management.- A key player in the reconciliation of payment and invoices for multiple business operations across the UK, creating the discrepancies report supporting change and process improvement. - Articulated data migration strategies and processes, supporting the commercial growth of the start-up; gaining strong technical knowledge of systems to facilitate seamless migrations. - Understood the risks, issues and dependencies associated with data migration. - Created compelling communications and presentations to raise awareness of new solutions.

- Orientated to a team-centric customer operation to achieve complete service satisfaction. - Delivered first-class customer service within transactional and retail floor environments. - Remained up-to-date with product ranges to provide complete customer support. - Displayed Point-of-Sales (POS) and merchandising materials in line with brand plans. - Handled customer complaints with aplomb, mitigating dissatisfaction and achieving resolutions.

- Recognised for excellent business acumen, continuously identifying opportunities to drive sales through service and merchandising improvements; key support to store management. - Generated up-sale, cross-sale and add-on sale opportunities within a high footfall store. - Processed transactions using tills; conducting regular reconciliations to minimise discrepancies. - Provided extended support over various shift patterns, staff shortage and peak periods.