Divesh Kumar Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Noida Area, India

July 2019 till DateI have been working with Cyfuture India Pvt. Ltd. as a Manager Operations for all Domestic and International Process in Noida.Job Responsibilities:Managing International process from transition till delivery stage and then supporting team to cater process KPI’s. Few process which currently being handled by me are : American Freight (L1 – Support),IDEMA (L1 – Support), Brand developers New Zealand & Australia Debt Management& ZapTest which are in software… Show more July 2019 till DateI have been working with Cyfuture India Pvt. Ltd. as a Manager Operations for all Domestic and International Process in Noida.Job Responsibilities:Managing International process from transition till delivery stage and then supporting team to cater process KPI’s. Few process which currently being handled by me are : American Freight (L1 – Support),IDEMA (L1 – Support), Brand developers New Zealand & Australia Debt Management& ZapTest which are in software automation Managing Domestic Call Center operations as well with Client like IGL – Indraprastha Gas Limited, Club Factory, Canara HSBC Life Insurance & Columbia sports. Preparing SOP’s, Managing SLA’s and delivering targets to client. Managing call center support team i.e. Assistant Managers, Team Leaders, Quality Auditor & Trainersacross all the center of the organization Show less

Noida Area, India

Handling Direct-To-Home (DTH Vertical) Deals in providing Television Channels to customer.Working as a H.O.D with 500+ Executive , Managers and Team Leaders.Also, Resolving highly escalated customer grievances by government , Ministry or Customers.

Joined as a Team Leader Call Center but later moved to after sales service management as "After Sales Manager"Worked to handle customer & Distributors complaints.Worked to create Service Center Across India for Pantel T-Pads (PC Tablets)

Undergone training for all kinds of troubleshooting of portables, gaining knowledge of software and hardware as well.Overall development in providing effective technical support to customers

Working with HomeShop18 network Pvt. Ltd. As a Team Leader (Operations) where role is successful completion of projects undertaken by the Company. This project involved following process: 1. Updating executives or agents for daily reports e.g. Briefings, target, etc. 2. Manpower allocation. 3. Improvement of the data. 5. Validation and final delivery of the data. Each and… Show more Working with HomeShop18 network Pvt. Ltd. As a Team Leader (Operations) where role is successful completion of projects undertaken by the Company. This project involved following process: 1. Updating executives or agents for daily reports e.g. Briefings, target, etc. 2. Manpower allocation. 3. Improvement of the data. 5. Validation and final delivery of the data. Each and every process will be monitored to the minute details that have been developed. It will help in a great way to monitor the quality control.; Started with Selling, later moved to post selling dept. Named as post sales mainly handling all customer complaints.Worked as a Support Staff, handling pendency on customer complaints beyond the preferred resolution time.Direct follow up with vendors on case to case basis and coordinating bulk complaint resolutions.Preparing Reports on daily basis.Preparing MIS on most of the process.Strong operational knowledge and handled inbound, email and outbound processes.Also handled customer's queries through the mail ID(scanmail@homeshop18 or contact@homeshop18.com) which customer use for their re-imbursement or various other charges incurred while using there after sales complaints. Set and hit revenue objectives for ecommerce and key sales programs.Currently deputed at I energizer BPO and supervising Up selling Campaign(Outbound Sales).Skill sets used:Excel (With all formulae e.g. Pivot, vlookup, exact, etc.), PowerPoint presentations.Project Undertaken - Up selling Campaign, Customer feedback, Non delivery report, pendency on customer complaints.; Worked in Airtel as a Customer care executive (Technical)Providing internet support Solving billing queriesHandling team. Show less

B.Com, Pass

12Th Standard, Commerce With Maths