Divesh Kerai Email & Phone Number

London, England, United Kingdom

London, Greater London, United Kingdom

London, United Kingdom

- Escalation point for complex, sensitive or technically complex tickets raised at help-desk.- Assist and sometimes lead IT projects within the business to upgrade existing or implement new systems. Work with suppliers, vendors and support teams to ensure smooth phase-in of system.- Develop strategic relationships across the business to seek closer.

Kingsbury, London

Achievements & Responsibilities - Designed and developed a comprehensive repair booking system to manage the repair of items customers brought to the store. This was created in Microsoft SharePoint 2010 (skills and exposure gained via previous work at Penna Plc)- Successfully expanded the business into the e-commerce arena, leading to e-sales revenues of.

London, United Kingdom

- Promoted from 2nd line Helpdesk role to Senior Solutions Specialist, ahead of 3 internal plus further external candidates.- Worked predominantly as 3rd line technical support, whilst ensuring critical server health and maintenance together with the wider network infrastructure.- Worked closely with the HR and Finance stakeholders to successfully design.

London, United Kingdom

- Involved with the relocation of the corporate, shared services, sales and delivery teams from the current geographical locations to a new corporate headquarters in London. This involved no loss of service or availability during core working hours, and led to working through the night in some cases to ensure business critical systems were relocated and.

Pentavia Retail Park, Mill Hill, London

• Stock room duties and unpacking new stock
• Held Security Room keys on regular rota for high value stock.
• Advising and demonstrating features and functions of entertainment systems and computing equipment to customers and colleagues
• Assisting customers with bulky items and take them to their vehicles
• Working as part of a large team to achieve sales targets
• Redeployed to other branches during extremely busy periods

- Ensuring the helpdesk telephone was manned and answered within set SLA timeframes.- Coordinate and book IT tickets onto the call ticketing system and passing to the relevant senior engineers to troubleshoot.- Assisted in creating a Knowledge Base (KB) available on the company intranet, this contained FAQ’s and documentation/guides for staff to get the.

Bachelor Of Science, Information Systems And Business Management

Education record