Key member of a 2-person team specializing in internal system mapping and optimization, ensuring seamless traffic capacity coverage and performance. Utilized expertise in:- Diagnosing and troubleshooting complex issues related to available headroom, network provider problems, and internal system configuration- Collaborating with Engineering and Strategy teams to operationalize tasks, enhance productivity, and boost performance- Mapping Specialist SME for NOCC Team escalation.Leveraged technical expertise to:- Review and optimize internal system configurations for capacity allocation and traffic performance- Identify and address potential bottlenecks, ensuring maximum efficiency and uptime- Assisting as an SME for customer incidents to provide needed expertise to resolve the issue. Contributed to the success of cross-functional teams, driving improvements in system reliability, scalability, and overall performance.Projects:-Implemented Jira intake form, streamlining internal requests and tracking 600+ tickets. Reporting enables process evaluation and time-to-assist optimization-Spearheaded the migration of 40 data input pipelines from SQLite to Luigi, a Python-based open-source data pipeline management framework. This upgrade enabled advanced features such as scheduling, validation, and safety checks, significantly enhancing data monitoring and management capabilities.-Effectively managed and optimized CIDR space for Siteshield Maps, a critical internal security product, across multiple customers. Ensured robust application origin protection from attackers and tailored configurations to meet unique customer requirements. Implemented annual refreshes of 300-400 Siteshield Maps, ensuring CIDR space validity, alignment with internal changes, and seamless security and performance for customer applications.

Became a member of the Tier 3 team in Cambridge, a 3-person team that serves as a subject matter expert (SME) for escalations from the NOCC Tier 2 team, providing the following assistance:-Developing and refining procedures, alerts, and queries - Working with SQL tables to: - Identify authentic tables - Search for tables - Catalog common tables to troubleshoot alert slowness or enhance NOCC workflow - Optimizing NOCC procedures and documents for peak efficiency - Assessment tasks: writing alerts, procedures, queries, etc. as requested by managers- Handling various tasks: - Declaring and managing incidents - Customer bridges - Event support - WebEx and email escalations - Cassandra interpretation - Advanced network connectivity issues - Blacklisted or miscellaneous external requests to NOCC (approving, disapproving, or advising on)- Using various tools and systems, including: - UMP - Advanced network connectivity tools - Tier 3 tools and systemsProjects :1. Onboarded a new Tier3 workflow to monitor and mitigate overloaded regions through internal configuration setup.2. Worked with the Internal Alert dev team to assist with migration to a new framework for alerts.

Lead Supervisor for a Global NOCC Operations Tier 2 team of 5 individuals, overseeing various critical responsibilities. The team manages Universal Metadata Pusher (UMP), Platform-wide software installations, and high-priority (P1) alerts. Additionally, they handle global incoming email inquiries and ticketing updates for the entire Global Network Operations infrastructure, ensuring seamless operations and effective issue resolution.Projects :- Improved the Customer-facing team escalation path by creating two new forms (Timeout and Connectivity, and Streaming Connectivity forms) for external requests to improve response time and ease of use.- Worked with the internal alerting dev team to enable a feature for special tagging on install-related alerts, allowing NOCC to efficiently handle a large influx of software and hardware alerts, reducing ticket creation, and improving workflow.- Participant as a tester for automating installs using the NAAS(Network as a deployed service) tool developed by the Platform tools team.- Worked with the internal dev team on testing mailbox automation for creating ISP maintenance tickets and a significant reduction of 1 person per 8 hours worth of work.Training:- Provided training to the core team in Cambridge, USA, consisting of 30 individuals spread across three shifts on weekdays and one shift on weekends.-Requested and invited to deliver the training in person in Krakow, Poland, which led to international recognition among my peers and enhanced my leadership skills.

Joined the Tier 2 team in Cambridge as a member of a 24/7 team responsible for monitoring and maintaining Akamai's vast distributed platform of over 100,000 servers. Responsibilities included:- Working on hardware, software, and network alerts, documenting issues, troubleshooting steps, and escalation to engineering teams in the Trouble Ticket system- Collaborating with external and internal ISP d to resolve network issues and schedule maintenance as needed- Conducting training for peers on router (Cisco, Destiny, Juniper) and switch (HP, Cisco, Destiny) configurations, network troubleshooting, and issue resolution.Achievements :- Received a certificate of appreciation and recognition for providing network training and resolving tickets within the Cambridge team, acknowledging my valuable contributions and dedication to the team's success.ata centers

Zurich Financial Services• Designed, developed, tested and deployed ETL( Extraction, Transformation and Loading) for ODS and data mart projects.• Developed and designed mapping for the client and improved their customer base history and classified their customer base on the required condition through tools like Informatica Powercenter 8 & 9 and Toad.• Appreciated by team leader for creating effective test case.• Accurately translated business requirements to technical documentation and test case.Level 3 Communication• Provided technical support, troubleshooting, and upgraded setup on Informatica PowerCenter 9 and database related issues as a member of production support team.• Code or folder migrated from one environment to another as part of release management.• Provided and helped in knowledge transfer to the new team members.