Head Of Customer Experience
CurrentSo far, my achievements in an IT start-up company include 4,9 out of 5-grade from more than eighty B2B clients from various industries, no client turnover, and 10k users onboarded efficiently.- Supervising and overseeing the strategy, planning, and execution of overall stakeholders' goals. - Liaising with other departments and bridging the gap to ensure all teams contribute equally to providing customers with a seamless experience across touchpoint. - Leading and scaling the team, creating their KPIs, development plans, supporting, and encouraging their growth.- Working on product discovery, backlogs, priorities, and roadmap.- Working on business goal definition, including market research, competitive and user research, monetisation strategy development, feature lists, and prioritization. - Gaining a deep understanding of partners' and clients' needs, requirements, and objectives by participating in market research, experimentation, user testing, implementing continuous feedback systems, and performing data analysis.- Performing QA by making sure deliverables are error-free.