Divij Shetty Email & Phone Number

Bengaluru, KA, IN

• Client Retention: Building strong relationships with clients to ensure they continue to see value in Recruiterflow, reducing churn, and fostering long-term partnerships.
• Revenue Growth: Identifying opportunities for clients to expand their usage of Recruiterflow, upselling features that align with their business goals, and increasing their overall investment in the platform.
• Customer Satisfaction (CSAT): Continuously improving customer satisfaction by understanding client needs, providing exceptional support, and proactively addressing any challenges they face.
• Strategic Consulting: Acting as a trusted advisor to clients, helping them leverage Recruiterflow to streamline their recruitment processes, achieve their hiring goals, and drive business success.
• Cross-functional Collaboration: Working closely with Sales, Product, and Support teams to ensure a seamless experience for clients and to advocate for their needs within the company.

Mumbai, Maharashtra, India

• Data Migration: Lead the planning and execution of data migration processes, ensuring seamless transition for clients from legacy systems to new platforms. Collaborate with cross-functional teams to assess data.
• Customer Retention: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. Proactively engage with clients to understand their needs, address concerns, and identify opportunities for.
• Churn Management: Analyze churn trends, identify root causes, and develop mitigation strategies to minimize customer attrition. Utilize data-driven insights to enhance product offerings, improve customer experience.
• Leadership: Provide guidance, mentorship, and support to the customer support team. Foster a culture of excellence, accountability, and continuous improvement. Lead by example to inspire teamwork, innovation, and a.

Mumbai, Maharashtra, India

• Manage customer onboarding to ensure the most effective deployment of the platform by delivering consultative training and content enablement for our customers and their clients.
• Manage internal and external initiatives through cross-functional partnerships with sales, product management, engineering, finance, and other teams that directly impact overall customer success and drive customer.
• I also work on Reducing customer churn and retention, I use data-driven insights and customer-centric strategies to reduce churn rates and increase the customer lifetime value
• Respond to customer queries in a timely and accurate way, via support software, screen share or email.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Mumbai, Maharashtra, India

• Served as the primary point of contact for customers, handling their inquiries, complaints, and other banking queries.
• Demonstrated a deep understanding of banking products, services, and policies, providing expert advice and guidance to customers to help them make informed decisions.
• Resolved customer complaints and issues in a timely and professional manner, ensuring that customers were satisfied with the resolution and the level of service provided.
• Acted as a mentor and coach for junior team members, providing training and support to help them meet performance targets and deliver exceptional customer service.

Master'S Degree, Marketing

Bachelor Of Management Studies