Divina Yboa Email & Phone Number

Builds and maintains relationships with stakeholders, including executives, sponsors, and team members, to ensure alignment and support for the program. Monitors program performance, tracking key metrics and KPIs to assess progress, identify issues, and make data-driven decisions. Communicates program status, updates, and changes to stakeholders, ensuring transparency, alignment, and effective decision-making. Manages change within the program, facilitating the adoption of new processes, technologies, or organizational changes to ensure successful program implementation. Ensures that all projects within the program meet quality standards, comply with organizational policies and procedures, and deliver value to stakeholders.

Bellevue Washington

Bellevue, Washington, United States

Support recruitment and onboarding processes. Proactively manage, support, guide and grow a portfolio of service providers who offer commercial hosting (via Microsoft's Service Provider License Agreement or SPLA) and SaaS (Software as a Service). Helped develop, implement and measure results and effectiveness of strategic business plans. Collaborate with internal and external reseller channel. Provide licensing guidance. Assist in marketing campaign execution and guidance on marketing strategies and vendors. Partners primarily include IT Outsourcers, Software Vendors and Web Hosters.

Handles general customer inquiries like account management, account status, product information, product update and billing information.

Provide frontline customer service and support by giving accurate responses to customer queries while meeting quality, productivity, schedule and real-time adherence performance standards.