Plan, implement and monitor Mumbai operational strategy. Recruit, hire and train Store managers. Set goals and objectives for the stores. Oversee operations to ensure efficiency. Setup and monitor store KPIs. Opened two stores in Mumbai. Manage P&L for the stores and analyze the bottlenecks in operations. Perform market research to study consumer behavior, latest trend and competitor activity. Address customer issue and queries in accurate and timely manner.

Coordinate daily Front of the House and Back of the House restaurant operations.Report on financial performance, inventory, and personnel.Respond efficiently and accurately to customer complaintsRegularly review product quality and research new vendors.Appraise staff performance and provide feedback to improve productivity.Ensure compliance with sanitation and safety regulations.Control operational costs and identify measures to cut waste.Create detailed reports on… Show more Coordinate daily Front of the House and Back of the House restaurant operations.Report on financial performance, inventory, and personnel.Respond efficiently and accurately to customer complaintsRegularly review product quality and research new vendors.Appraise staff performance and provide feedback to improve productivity.Ensure compliance with sanitation and safety regulations.Control operational costs and identify measures to cut waste.Create detailed reports on weekly, monthly and annual revenues and expenses.Implement policies and protocols that will maintain future restaurant operations. Show less

Job Responsibilities:● Ensure food safety and quality of food as well as customer satisfaction● Resolved problems amicably faced by floor staff members and thecustomers● Responded to inquiries made by the customers● Interviewed and screened potential employees, disciplined existingemployees● Supervised daily shift operations and ensures compliance with allrestaurant policies, standards and procedure● Efficiently organized all ordering, receiving of all… Show more Job Responsibilities:● Ensure food safety and quality of food as well as customer satisfaction● Resolved problems amicably faced by floor staff members and thecustomers● Responded to inquiries made by the customers● Interviewed and screened potential employees, disciplined existingemployees● Supervised daily shift operations and ensures compliance with allrestaurant policies, standards and procedure● Efficiently organized all ordering, receiving of all restaurantinventories.● Cultivating a positive working environment for all staff to work in● Organise work schedules, Rosters and Shifts● Ensuring that all equipment is used correctly, maintained and cleanedproperly Show less

Job Responsibilities:● Ensure maximum guest satisfaction● Exceed expectation of guests● Take correct guest orders and serve them with utmost professionalservice.● Operation of Micros.● Take quarterly inventory of department’s crockery, cutlery andglassware.● Train the newly joined staff