Diviyesh Patel Email & Phone Number

Glendale, Az

• Provide expert technical knowledge in driving the transformation of the Policy Administration Services platform from several legacy platforms to a modern architecture, that improved business agility and expanded capability to scaling with business and industry growth. Lead Architecture, Development, Test and DevOps activities.• Lead collaborator contributor in transitioning IT Organization from Waterfall to Agile culture and methodologies, while injecting DevOps practices to enable faster delivery of business capabilities with proliferation of automation, include implement CI/CD Pipelines. • Delivered multi-million-dollar savings, year-over-year through process optimization, automation and software consolidation, while driving modernization of technology capability. This includes introducing Containerization/Kubernetes, Micro Services, API development, cloud and SaaS based solution to replace legacy capabilities.• Migrated organization from Data Center System and Application Management tooling to SaaS based solutions to improve capability and reduce cost while preparing for technology advancements. Reducing tools administration for tools such as Dynatrace, Solarwinds, ScienceLogic, and TeaLeaf to cloud based solutions such as New Relic, Quantum Metrics, and others. Delivered $1.5M in annual savings.

• Led and managed architecture and engineering efforts. Built new capabilities for the organization in the areas of Capacity, Performance, Configuration and Asset Management. • Led effort to migrate Systems Management tools from many tools to a consolidated support ecosystem using BMC ProactiveNet Performance Management Suite. Expanded the scope of operational observability by implementing standards providing value-based solutions for application and business support teams.• Managed Vendor relations regarding systems and service management, including SaaS based solutions like BMC Remedy OnDemand

• Launched the Capacity Management Service across PepsiCo’s many business units including Frito Lay, Quaker Oats, Pepsi Bottling Group and others to manage enterprise risk and cost. Delivered $2+ Million in cost avoidance on Mainframe Upgrades and server consolidations. Capacity Management Service delivered ongoing savings allowing the Business to perform Demand Planning, Risk Avoidance to provide improved Operating Environment for the business services.• Led Event Management and Monitoring function at PepsiCo, monitoring over 8,000+ servers, and 10,000+ Network devices. Implemented and leveraged HP OpenView, Network Node Manager, Business Availability Center, IBM Tivoli Monitoring, Microsoft System Center Operations Manager and internally developed tools to deliver comprehensive operations monitoring capability with a keen eye towards client experience.• Enabled the Enterprise to plan migrations, and upgrades in a planned and efficient manner. Managed key activities supported were included Pepsi Bottling Group acquisition and integration ($5B), SAP Transformation, E-Commerce Gateway redesign, and Data Center Migration and consolidation.

• Provided Capacity Planning and Management services to business partner’s corporate wide. Supporting some of the most critical business cycles such as Annual Benefits Enrollment, and Year Begin Financial Volumes.• Modeled and trended Systems and Application analytics in conjunction with Business forecasts. Made recommendations for resource acquisitions, optimizations and managed the environment with a keen eye toward cost and stability to service the business.• Provided Capacity Support for Fidelity Investments’ flagship online products (www.fidelity.com, NetBenefits, PlanSponsor, eWorkPlace).• Supported Operating Systems AIX, Solaris, Linux and Windows as well as virtualization options VMWare, Solaris zones, and Partitioning on AIX by leveraging Performance tools TeamQuest, HP OpenView, Application Performance Management and SAS data warehouse.

Led governance and overall technical oversight for the Fidelity Employer Services Company IT Operational capabilities in regards to production to ensure compliance with best practices and overall operational readiness.

• Led Operational support team for Fidelity Investments Institutional Web Content and Online Transaction products, which include Industry leading products NetBenefits, PSW and eWorkPlace. Provided 24/7 support of customer and client facing services that served over 20M Participants, and 10+k companies• Identified issues via monitoring and automation and implemented processes to minimize customer impact while working with development to delivering continuous improvement for operational efficiency and stability

• Architected, Designed and Implemented Fidelity’s Internet Application Framework. Collaborated and consulted with numerous Business Units throughout Fidelity to onboard their business unit to the Web. • Technical Expert of Fidelity’s Institutional Internet architecture and Technical Lead/Mentor on large development team. Senior contributor to Fidelity Online Workplace Service. Development and designed platforms/frameworks using J2EE Framework, Microsoft’s Development Tools(Visual Studio/.Net Studio, VC++), and C++.

Lead Developer for the Fidelity Brokerage website (www.fidelity.com) Leading development activities for Account Opening, Registration and Account Balance. Developed in C/C++, Perl, HTML, XML, JavaScript and Java.

• Lead QA Test Engineer on the “On-line Billing System” for online News and Real-Time Stock quotes. • Developed and executed Test scripts written in Perl, and Microsoft Test scripting.

Lead developer on client clinical software implementation. Working closely with client to define requirements and to then deliver enhancement into production for that client.