Divjot "Dia" Kaur Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Efficiently and accurately assess and make decisions on merchant applications within established MYOB policies, procedures, and risk appetite.
• Keeping detailed and accurate records of applications and merchant information within MYOB CRM (Siebel) and associated systems.
• Conducting enhanced customer due diligence, in accordance with ECDD standards
• Detecting, investigating, and reporting suspicious matters.
• Preparing risk review documentation highlighting areas of risk with a recommendation and escalate to management in line with the prevalent escalation guidelines.
• Participate in Risk and Compliance audits (as required), to ensure all policies and procedures are always upheld.

Melbourne, Victoria, Australia

• Responsible for timely and accurate completion of onboarding and KYC for small business owners of all entity types for their needs such as online invoice receivables and payables applications. (15-20 applications per.
• Efficiently and accurately assess merchant applications for KYC (using third party providers like Illion Direct, Creditor Watch, Green ID, Frankie One), beneficial owners and PEPs to identify any unusual or suspicious.
• Preparing risk review documentation highlighting areas of risk with a recommendation and escalate to management.
• Ensuring Bank account changes are processed within SLA’s.
• Participating in ABN status change process, assisting client in completing documentation required to re-instate their facility.
• Providing exceptional phone and email support to clients through actioning of KYC requests and resolution of client issues in a timely and efficient manner.

Melbourne, Australia

• Provided exceptional phone and email support to Clients through actioning of supportrequests and resolution of client issues in a timely and efficient manner.
• Participated in outbound Client campaigns to assist in the achievement of Client satisfaction, service utilisation or compliance related goals.
• Actively actioned items agreed with the Clients and kept them up-to-date on progress made and likely resolution timeframes.
• Maintained up to date knowledge of MYOB Merchant services and related offerings.
• Identified and took opportunities to educate Clients to better satisfy their current and future needs.

Mumbai, India

- Reviewed and Underwrote mortgage loan application as per agency/lender guidelines - Applied high attention to detail to analyse the overall risk of client loans on behalf of SWMC- File management, database management and handling of records in Sunsoft and Salesforce CRM- Strong knowledge of Anti Money Laundering & Responsible Lending (0% error rate.

Punjab, India

Demonstrating my genuine interest to get into the Banking & Financial Services industry, I interned for a leading government-owned banking institution assisting with sales and daily administration as per RBI regulations- Conducted spot audits and ensured all transactions adhered to KYC guidelines and regulations- Aided customers over the phone in filling.

Master Of Business Administration (Mba), Finance, General

Bachelor Of Technology (Btech), Computer Engineering