Divneeta Devi Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Fiji

✔Generated standard and custom reports to summarize business data through the use of interactive dashboards.✔Created, updated, and disseminated user guides and training documentation.✔Managed timely flow of business intelligence information to users.✔Forecasted telecommunications usage for corporate clients to ensure tailor made plans and 100% plan performance. ✔Enabled clients to successfully transition to new telecommunications service arrangements and plans.✔Analysed usage patterns of corporate clients to regulate usage and manage costs, creating over a 70% reduction in Internal service misuse and 50% Cost Savings.✔ Worked closely with Account Managers to boost corporate sales by 5% and maintain 100% customer retention.✔Engaged with distinct stakeholders and departments to ensure any service outages are resolved within 30 minutes ensuring SLA’s are met.✔Created and maintained business Intelligence tools and systems, including design of databases, spreadsheets and outputs using MS Access, SQL Server and Excel.✔Attended to customer issues through Jira ticketing systems and cleared all my tickets within 48 hours.✔Facilitated and documented device sales and deployments through Salesforce, deriving over $7000 in device sales each month.✔Provided Level 1 Support for mobile device issues.

Bachelor Of Commerce (Bcom), Accounting And Information Systems, Gpa: 4.33

Activities and Societies: The USP Accounting And Finance Students Association✔Financial Systems ✔Management & Financial Accounting.

Fiji Year 13 Certificate, Accounting, Economics, Computer, English And Mathematics, Aggregate Mark: 387/400

Activities and Societies: Student Council, Maths Team