Div P Email & Phone Number

•Conduct requirement gathering sessions and create solution documentation to guarantee successful project delivery•Engage in weekly meetings to review Salesforce configuration updates and new enhancement prioritization, using this information to determine the next steps•Train end-users by providing documentation and leading workshops to ensure understanding and user adoption•Utilize email templates and alerts and create automation, including process builders and flows, to solve business needs•Strengthen the security of a Salesforce org by adequately structuring and monitoring profiles, permission sets, roles, and sharing settings•Focusing on the user experience, design dynamic lightning record pages, and streamlined page layouts to maximize efficiency

•Assisted over 100 customers that include Mayo from healthcare, the University of Toronto from Education, Fat Bastard from Restaurants and several other Enterprise from Compass group with technical issues related to their POS systems, including hardware faults, software-related matters and network-related issues, resulting in a 90% satisfaction rate.•Provided virtual and in-person training to several employees and customers on the use of POS systems, leading to a 20% increase in efficiency.•Set up and customized reports for over 100 customers, improving their ability to track sales, inventory and user management by at least 10%.•Responded to over 1000 customer service inquiries via email, chat and phone, resulting in a resolution rate of 85%.•Gathered requirements from over 100 customers on improving existing POS solutions and Implemented updates, leading to an average increase of 10% in sales.

Boca Raton, Florida, United States

•Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.•Recommended and implemented IT solutions like VOIP services for the department resulting in 20% savings on telephone costs.•Trained and supervised other employees internally for running IT operations that include a high degree of end-user support, resolution of help desk issues (hardware, software and peripherals devices) and development of internal IT policies leading to an increase in productivity by 15%.•Acted as the liaison between the health clinic from the university and the IT department to ensure the successful implementation of an integrated EHR system (e-Clinical Works). The implementation resulted in increased efficiency of the staff at the clinic by at least 10%.

New Jersey, United States

•Worked on SAP Platform specifically, SAP SD Pricing Configuration and studied other business processes that includes delivery and billing.

Boca Raton, Florida, United States

•Developed Qualitative and Quantitative Research Methodologies under IRB guidelines that increased the efficiency of the department by 15%.•Managed databases and input data to update records increasing the productivity of the department by 10%.•Performed various parametric and non-parametric tests to evaluate the statistical significance of the research. Some of them are Survival Analysis, Statistical hypothesis testing, Predictive Modeling, and Logistic Regression.

Mumbai, Maharashtra, India

•Designed and developed a knowledge base for the enterprise, which was used by support engineers for troubleshooting and boosted process effectiveness by 15%.•Communicated and worked with clients like Bank of America to define and develop support SLA to improve the ongoing support process.•Worked directly with clients in the rollout and post-rollout stages to train and support new applications and systems.•Responded to support requests related to hardware and software issues from end-users and patiently walked individuals through basic troubleshooting tasks with a resolution rate of 95%.Gathered trend data from customer calls and interactions and used it to train internal employees which reduced the training time for new hires by 25%.

Master Of Science - Ms, Computer/Information Technology Administration And Management

Bachelor Of Technology - Btech, Information Technology