As a Sr. Solutions Product Manager at Skit.ai, I design and implement end-to-end voicebot solutions for leading clients across various industries, such as BFSI, telecom, consumer electronics, and DTH. I collaborate with key external stakeholders to align product, features, and KPIs, and optimize product delivery lifecycle and user retention. I have generated 5 Cr ARR and delivered 20x ROI to a BFSI client within 2 months by designing 30+ use cases and leading the delivery of voicebot solutions for a DTH player, reducing customer center costs by 30%.I have a B.Tech. degree in Mechanical Engineering from IIT BHU, and I am passionate about conversational AI and how it can transform customer experience and business outcomes. I have also completed certifications in Blockchain Technologies from Coursera and LinkedIn, and I am adept at conducting A/B experiments, developing user stories, and designing analytics dashboards. I am a team player, a problem solver, and a lifelong learner, and I aim to create innovative and impactful products that delight users and drive value for clients.
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Co-FounderWoog Sep 2024 - PresentBengaluru, Karnataka, IndiaWoog is the AI co-pilot for e-commerce stores helping increase sales, solving customer experience queries, and generating leads for retargeting usersDM me if interested to know more. -
Sr. Solutions Product ManagerSkit.Ai Mar 2023 - PresentBengaluru, Karnataka, India -
Solutions Product ManagerSkit (Previously Vernacular.Ai) Apr 2021 - Mar 2023Bengaluru, Karnataka, India1. Designed and Implemented end to end voicebot solutions for 8 leading Indian clients across BFSI, telecom, consumer electronics, and DTH space 2. Designed 30+ use cases across clients as the primary POC; generating 5 Cr ARR3. Collaborated with key external stakeholders for product, features, and KPI alignment 4. Optimised the product delivery lifecycle and delivered 20x ROI to the BFSI client within 2 months 5. Led the delivery of voicebot solution for a leading DTH player leading to a 30% reduction in customer center costs
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Project ManagerOyo Jul 2020 - Mar 2021Design and launch self-help tools augmenting process efficiency and optimizing costs:1. Designed the UI and customer journey if of the in-house chatbot. 2. Led several campaigns and drove chatbot adoption in Indonesia to 73% within 4 months3. Designed and implemented the IVRS in Malaysia, reducing inbound call volume by 45% -
Project AssociateOyo Aug 2018 - Jul 2020Gurgaon, Haryana, IndiaProcess automation and self-help product launch:1. Automated the refund initiation, validation, and payouts structure; 98% reduction in TATs and 80% increase in NPS2. Designed the UI and process flow of guest authentication for self-shifting; 43% adoption & 30% reduced manual effortRevenue & cost optimization:1. Designed a digital solution for arrival confirmation process; Reduced operational cost by 80%2. Leveraged virtual inventory to resell inventory post bad cancellations via overbooking; 1% incremental revenue3. Redefined the logic of room allocation during shiftings; Reduced complimentary costs by 90%Customer service & Operations excellence:1. Fueled expansion across 15 geographies by setting up CX process within 30 days of the market launch2. Designed SOPs for all LOBs to ensure swift agent onboarding; 40% reduction in onboarding TAT3. Launched self-help and FAQ feature in HMS; Reduced IB calls on call center by ~10%
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Business Operations AssociateZs Associates International,Inc. Jul 2017 - Aug 2018PuneWorked with fortune 500 pharmaceutical clients on salesforce analytics, customer segmentation, targeting, and operations management. Following are some of the key responsibilities handled: - Worked with internal analysis team to develop and publish optimized call plans to enhance client’s sales force effectiveness- Worked on identifying continuously underperforming sales reps and sales teams and helped in mending the sales force effectiveness using alternate weekly goal setting, and diverting extra effort on critical products- Designed a dashboard to capture month wise performance of the sales force against the contractual and planned goals, thus helping to keep the client on track to meet the quarterly and annual goals -
Summer InternIndian Institute Of Management, Lucknow May 2016 - Jul 2016
Divyansh Tiwari Education Details
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Mechanical Engineering
Frequently Asked Questions about Divyansh Tiwari
What company does Divyansh Tiwari work for?
Divyansh Tiwari works for Woog
What is Divyansh Tiwari's role at the current company?
Divyansh Tiwari's current role is Skit.ai | Ex-OYO, ZS | IIT BHU.
What schools did Divyansh Tiwari attend?
Divyansh Tiwari attended Indian Institute Of Technology (Banaras Hindu University), Varanasi.
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Divyansh Tiwari
Vice President Of Raaga, The Indian Music Society Of Pgdav College | University Of DelhiGhaziabad -
Divyansh Tiwari
Iisc | Asic Dv Engineer @ Juniper | Gate Air 108 | Gold Medalist | Youtube @DivyanshtiwariofficialBengaluru -
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