Co-Founder
CurrentWoog is the AI co-pilot for e-commerce stores helping increase sales, solving customer experience queries, and generating leads for retargeting usersDM me if interested to know more.
Sep 2024 - Present
Who is Divyansh Tiwari? Overview
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Divyansh Tiwari is listed as Skit.ai | Ex-OYO, ZS | IIT BHU at Woog, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Divyansh Tiwari.
Divyansh Tiwari previously worked as Co-Founder at Woog and Sr. Solutions Product Manager at Skit.Ai. Divyansh Tiwari holds Bachelor Of Technology (B.Tech.), Mechanical Engineering from Indian Institute Of Technology (Banaras Hindu University), Varanasi.
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About Divyansh Tiwari
As a Sr. Solutions Product Manager at Skit.ai, I design and implement end-to-end voicebot solutions for leading clients across various industries, such as BFSI, telecom, consumer electronics, and DTH. I collaborate with key external stakeholders to align product, features, and KPIs, and optimize product delivery lifecycle and user retention. I have generated 5 Cr ARR and delivered 20x ROI to a BFSI client within 2 months by designing 30+ use cases and leading the delivery of voicebot solutions for a DTH player, reducing customer center costs by 30%.I have a B.Tech. degree in Mechanical Engineering from IIT BHU, and I am passionate about conversational AI and how it can transform customer experience and business outcomes. I have also completed certifications in Blockchain Technologies from Coursera and LinkedIn, and I am adept at conducting A/B experiments, developing user stories, and designing analytics dashboards. I am a team player, a problem solver, and a lifelong learner, and I aim to create innovative and impactful products that delight users and drive value for clients.
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7 roles
Divyansh Tiwari work experience
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Sr. Solutions Product Manager
Current
Mar 2023 - Present
Solutions Product Manager
1. Designed and Implemented end to end voicebot solutions for 8 leading Indian clients across BFSI, telecom, consumer electronics, and DTH space 2. Designed 30+ use cases across clients as the primary POC; generating 5 Cr ARR3. Collaborated with key external stakeholders for product, features, and KPI alignment 4. Optimised the product delivery lifecycle.
Apr 2021 - Mar 2023
Project Manager
Design and launch self-help tools augmenting process efficiency and optimizing costs:1. Designed the UI and customer journey if of the in-house chatbot. 2. Led several campaigns and drove chatbot adoption in Indonesia to 73% within 4 months3. Designed and implemented the IVRS in Malaysia, reducing inbound call volume by 45%
Jul 2020 - Mar 2021
Project Associate
Process automation and self-help product launch:1. Automated the refund initiation, validation, and payouts structure; 98% reduction in TATs and 80% increase in NPS2. Designed the UI and process flow of guest authentication for self-shifting; 43% adoption & 30% reduced manual effortRevenue & cost optimization:1. Designed a digital solution for arrival.
Aug 2018 - Jul 2020
Business Operations Associate
Worked with fortune 500 pharmaceutical clients on salesforce analytics, customer segmentation, targeting, and operations management. Following are some of the key responsibilities handled: - Worked with internal analysis team to develop and publish optimized call plans to enhance client’s sales force effectiveness- Worked on identifying continuously.
Jul 2017 - Aug 2018
Summer Intern
May 2016 - Jul 2016
1 education record
Divyansh Tiwari education
FAQ
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What company does Divyansh Tiwari work for?
Divyansh Tiwari works for Woog.
What is Divyansh Tiwari's role at Woog?
Divyansh Tiwari is listed as Skit.ai | Ex-OYO, ZS | IIT BHU at Woog.
Where is Divyansh Tiwari based?
Divyansh Tiwari is based in Bengaluru, Karnataka, India while working with Woog.
What companies has Divyansh Tiwari worked for?
Divyansh Tiwari has worked for Woog, Skit.Ai, Skit (Previously Vernacular.Ai), Oyo, and Zs Associates International,Inc..
How can I contact Divyansh Tiwari?
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What schools did Divyansh Tiwari attend?
Divyansh Tiwari holds Bachelor Of Technology (B.Tech.), Mechanical Engineering from Indian Institute Of Technology (Banaras Hindu University), Varanasi.
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