Divya Aravind Email & Phone Number

Dublin, County Dublin, Ireland

Working as a Back Office Customer Service Agent for Residential Tenancy Board Ireland.The RTB’s Mission is “To develop and support a well-functioning residential rental sector in Ireland for the equal benefit of landlords and tenants.”Responsibilities and achievements: o Experience in working with Office 365, Microsoft Dynamics 365 CRM for Customer Managemento Handling customer calls/mails in an efficient and speedy mannero Ensuring deliverance of a quality service, communicating in a pleasant manner with confidentially and in line with GDPR.o Handling complaints and complex queries and professionally.o Knowledge of current legislation and providing customers with the most recent information on the legislation.o Dealing with disputes and being impartial to advise given to customers, delivering options and letting them choose how they wish to proceed.o Adhering to the company's policies and procedures.o Operating and utilising many computer systems on demand.o Working with payments, creating invoices and providing receipts, paying great attention to detail.o Handling queries by different forms of communication email, letters, by phones and via portal and logging all in the appropriate manner.o Providing admin support to supervisors and management when required.o Collecting and analysing information, problem solving and decision making.o Working to tight deadlines.o Flexible with shifts when required

Pune, Maharashtra, India

• Processing of sales invoice• Providing financial information and deducing the repercussions for business performance and funding needs• Prepare monthly accounting reconciliations• To ensure the financial rules of the company that employs them are followed• To prepare accounts for payments received and purchases made by the organisation• Controls day to day incomes and expenditures• Directing the preparation of financial reports summarising and estimating the organisation’s financial position such as income statements, balance sheets and analyses of future earnings and income• To improve the financial controls within the organisation• To draw up the organisation’s monthly budgets based on the necessities of the business