Vice President
Current
Jan 2023 - Present
AeroLeads people directory · profile
Divya Bangera Email & Phone Number
Vice President
at
Edelweiss Tokio Life Insurance
1 work email found
@iciciprulife.com
2 phones found area 860
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President
Location
Mumbai, Maharashtra, India
Who is Divya Bangera? Overview
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Quick answer
Divya Bangera is listed as Vice President at Edelweiss Tokio Life Insurance, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at iciciprulife.com, phone signal with area code 860, and a matched LinkedIn profile for Divya Bangera.
Divya Bangera previously worked as Deputy Vice President at Manipalcigna Health Insurance Company Ltd. and Chief Manager - Customer Service at Icici Prudential Life Insurance Company Limited. Divya Bangera holds Fellow Of Insurance Institute Of India, Insurance from Insurance Institute Of India.
Company email context
Email format at Edelweiss Tokio Life Insurance
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{first}.{last}@iciciprulife.com
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AeroLeads found 1 current-domain work email signal for Divya Bangera. Compare company email patterns before reaching out.
Profile bio
About Divya Bangera
Over 12 years’ experience in the areas of Customer Service, Operations, Quality, Process Design & management, Client Relationship in Health and Life Insurance industry.Currently with Manipal Cigna Health Insurance Co. Ltd., as DVP –Customer Service and operationsAn expert in leading teams for Customer experience management at Company touchpoints like website, call centre and email, Grievance management and Service Quality. Strives to bring process efficiencies to attain service standards for business excellenceJob profile:• Customer engagement strategy and Customer communication framework to improve persistency Management of Customer grievance with Insight and RCA• Mapping and improving customer’s journey on company website to increase self-help transactions• Management of customers service experience at touchpoints (call centre & email) through audits
Listed skills include Team Management, Insurance, Mis, Relationship Management, and 2 others.
Current workplace
Divya Bangera's current company
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4 roles
Divya Bangera work experience
A career timeline built from the work history available for this profile.
Vice President
Deputy Vice President
Aug 2017 - Feb 2024
Chief Manager - Customer Service
Job Description and achievements: As Chief Manager – Service strategy, Customer & Employee engagement 2014 – till date• Managed all customer communications at various policy life-cycle from pre issuance to post issuance with a focus to provide complete information and improve persistency. • Automated customer communication project leading to faster and accurate communication for customer and cost reduction• Enhancing customer experience through omnichannel approach• Revamping customer’s journey on company website in pre and post login sections• Perform continuous benchmarking for best in class customer service standards and provide organization with case studies and best practices• Managed quality of touchpoints like call center and email channel. In collaboration with service provider regular training is given to agents to empower them. • Analyzed customer experience /moment of truth at touchpoints through customer satisfaction surveys and provided feedback to revamp processes• Drive Service culture through employee engagement and rewards & recognition • Defining service standards and guidelines that serve as benchmark for business excellence in service delivery and contributing towards revenue generation As Senior Manager II – Grievance management team 2010 - 2014 • Provided insights to curb mis-selling and fraud to senior management backed by recommendation • Analyzed trends and provided product and sales strategic inputs to top management• Conceptualizing and development of user interface for senior management to monitor complaints• Streamlining of processes (automation) and proposed measures enhancing customer experience • Worked with a team to design an application to objectively analyze and evaluate mis-selling related complaints• Analyzed entire mis-selling process cycle and identified areas to create synergies resulting into time and cost savings
May 2007 - Feb 2024
4 education records
Divya Bangera education
Fellow Of Insurance Institute Of India, Insurance
Insurance Institute Of India
Master Of Business Administration (Mba), Marketing & Insurance
National Insurance Academy, Pune
Bachelor Of Commerce (B.Com.)
Bhavans College
Education record
St. Louis Convent High School
FAQ
Frequently asked questions about Divya Bangera
Quick answers generated from the profile data available on this page.
What company does Divya Bangera work for?
Divya Bangera works for Edelweiss Tokio Life Insurance.
What is Divya Bangera's role at Edelweiss Tokio Life Insurance?
Divya Bangera is listed as Vice President at Edelweiss Tokio Life Insurance.
What is Divya Bangera's email address?
AeroLeads has found 1 work email signal at @iciciprulife.com for Divya Bangera at Edelweiss Tokio Life Insurance.
What is Divya Bangera's phone number?
AeroLeads has found 2 phone signal(s) with area code 860 for Divya Bangera at Edelweiss Tokio Life Insurance.
Where is Divya Bangera based?
Divya Bangera is based in Mumbai, Maharashtra, India while working with Edelweiss Tokio Life Insurance.
What companies has Divya Bangera worked for?
Divya Bangera has worked for Edelweiss Tokio Life Insurance, Manipalcigna Health Insurance Company Ltd., and Icici Prudential Life Insurance Company Limited.
How can I contact Divya Bangera?
You can use AeroLeads to view verified contact signals for Divya Bangera at Edelweiss Tokio Life Insurance, including work email, phone, and LinkedIn data when available.
What schools did Divya Bangera attend?
Divya Bangera holds Fellow Of Insurance Institute Of India, Insurance from Insurance Institute Of India.
What skills is Divya Bangera known for?
Divya Bangera is listed with skills including Team Management, Insurance, Mis, Relationship Management, Management, and Business Analysis.
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