Divya Bavana Email and Phone Number
Hello😊 I’m Divya Bavana. I was born and brought up in Vizag, but I currently live in Hyderabad. I hold a Bachelor's Degree in Computer Science Engineering.⭐️ I’ve worked professionally with startups, mid-scale, and MNC companies—totaling 8.5 years of experience.I’m currently working at Kaitsta Technologies Pvt. Ltd as an Operations Manager.For a quick snapshot of me,⚡️ I’m obsessed with staying organized and keeping everything in place—whether in my personal or professional capacity.⚡️ I educate, refine, and drive myself to be a better person.⚡️ I focus on making high-quality decisions.⚡️ I believe life is beautiful, and we should enjoy every moment to the fullest! This is part of the reason I love traveling! I traveled to Mumbai, Delhi, Punjab, Shimla, Goa, Bangalore, and Hyderabad.Professionally:⚡️ I can organize, manage, and grow teams of 10 to 100 individuals to produce excellent outcomes.⚡️ I excel at the execution of big ideas with given constraints.Coming to my work experience:⭐️ My career started at Live Chat Ninjas Pvt. Ltd. as a Sr. Customer Support Representative, and I was promoted to a Team leader during a tenure of 1 year and 9 months. During this time, I mastered a couple of skills & competencies, including:⚡️ Assisting customers over live chat and email. I’m highly experienced in solving customer queries & generating leads/sales.⚡️ Providing and managing training programs related to the customer support role.⚡️ Being a Team leader, I’m adept at ensuring team members function optimally to provide the best possible outcomes.⚡️ Handling client onboarding, creating knowledge bases and facilitating client & customer satisfaction.⭐️ I then moved to HSBC Electronic Data Processing India, under the role of a Financial Tax Analyst for 2 yrs and 8 months. Thanks to my stint at HSBC:⚡️I am familiar with FATCA and CRS tax legislation for RBWM and CMB customers. Along with the knowledge of KYC, CDD, and EDD, AML rules & regulations.⚡️I can perform project-specific financial risk analysis and am proficient in financial software & tools.⭐️Later on, I moved to Kaitsta Technologies as an Assistant Manager and was promoted to Operations Manager within the tenure of 4 yrs - where I learned skills around:⚡️Handling business calls, maintaining customer relationships, setting expectations, & understanding marketing strategies.⚡️Assembling multiple teams to work on incoming projects, working with managers and team leaders in building processes, setting KPIs, & meeting delivery objectives.Please check my work experience👇👇
Kaitsta Technologies
View- Website:
- kaitsta.com
- Employees:
- 7
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Operations ManagerKaitsta Technologies Oct 2020 - Present• Responsible for guiding clients via business calls, setting expectations, and understanding their marketing strategies.• Brought excellent customer service to customers by meeting standards for service delivery, especially for e-commerce and SaaS businesses.• Reviewed and restructured business operations to boost productivity and efficiency while fostering a work environment that enhances quality, efficiency, and well-being.• Reduced staff attrition by 80% by designing and executing a new onboarding and training curriculum. • Directed day-to-day operations, accomplished action plans, resolved problems, maintained quality control with feedback, and optimized the efficiency of customer support standards.• Created new processes and procedures that reduced QC time by 70% and improved positive customer feedback by 90%.• Responsible for interviewing and hiring new talent and managing process training program.
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Assistant ManagerKaitsta Technologies Nov 2018 - Oct 2020Hyderabad, Telangana, India• Responsible for maintaining strong client relationships by being available whenever necessary. • Compiled project requirements clearly and concisely for team understanding and execution. • Provided comprehensive training to team members on unfamiliar aspects, assisting in overcoming roadblocks.• Communicate with clients via video calls regarding any feedback, delays, and resolving potential issues.• Applied quality control processes to deliverables, ensuring adherence to high-quality standards (KPIs).• Motivated, supported, and led a team of 25 members in a fast-paced environment, while developing problem-solving strategies.• Maintained regular contact with the senior management, employees, and clients to achieve smooth operations.
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Virtual AssistantGalaxy Kayaks Feb 2019 - Jun 2022Spain- Social media content creation - Images, Videos, and Captions/Content for Facebook and Instagram.- Hands-on experience managing e-commerce website with SEO Optimization - Adding kayak products and accessories to the websites (10 multilingual websites), and creating Blog posts.- Tracking orders, finding missing products and prices, and preparing annual sales reports (analytics). - YouTube Channel Organization - Creating YouTube Playlists and categorizing the videos. - Maintaining communication with worldwide distributors regarding stock availability.- Setting Email Campaigns using email marketing tools.
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Processor Account Servicing And Management - BankingHsbc Mar 2016 - Nov 2018Visakhapatnam, Andhra Pradesh, IndiaFATCA and Common Reporting Standards (CRS) Analyst:• Monitor and assess the impact of tax reform/regulatory change impacting the bank. • Responsible for handling tax reporting for US and non-US legislations.• Performing tax due diligence on FATCA, CRS, and QI (Qualified Intermediary) documentation for both new accounts and existing customers. • Played an important role in the bank’s documentation renewals process, creating and filing FATCA and CRS reports for multiple countries.• Understanding and working knowledge of validating and processing IRS Forms W-9 and W-8, and related documentation according to IRS Chapter 3, chapter 61, Section 3406, and FATCA regulation.• Collect CRS information via the Self Certification Form /Account Opening Form.• Responsible for applying relevant CRS processes and procedures for our products and accounts which are in scope. KYC Analyst:• Conducting KYC - Reviewing the customer onboarding process to ensure everything is in compliance with AML rules & regulations.• Investigated the customer's source of wealth/funds by checking the transaction details.• Screening against negative news, negative facts, and sanctions using tools. • Conducting enhanced due diligence for various business lines on high-risk accounts. -
Team Leader And TrainerLive Chat Ninjas May 2014 - Feb 2016Visakhapatnam, Andhra Pradesh, IndiaResponsibilities being a Team Leader - • Responsible for onboarding the clients and creating knowledge bases. • Take proactive steps to ensure that the team members function optimally and provide the best possible outcomes.• Maintain existing customer success metrics.• Monitoring QA/QC analytics of chats/emails, and creating weekly/monthly statistics.• Responsible for providing feedback and sharing new updates with the team. -
Sr. Customer Support RepresentativeLive Chat Ninjas May 2014 - Dec 2014India• Responsible for handling customer queries through calls, live chat, and email support.• Assisting customers related to website products - presale, post-sale, technical inquiries, and general inquiries.• Built strong relationships with customers through positive attitude and attentive response.• Highly experienced in generating leads and sales, thus maximizing business.• Proficient in English with good chat etiquette and has a unique email writing style.• Able to work under pressure maintaining quick response times, delivering good quality responses, maintaining KPIs, and following SOPs.
Divya Bavana Education Details
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Computer Science -
Avanthi Institute Of Engineering & TechnologyComputer Science
Frequently Asked Questions about Divya Bavana
What company does Divya Bavana work for?
Divya Bavana works for Kaitsta Technologies
What is Divya Bavana's role at the current company?
Divya Bavana's current role is Operations Manager at Kaitsta Technologies Pvt. Ltd..
What schools did Divya Bavana attend?
Divya Bavana attended Jawaharlal Nehru Technological University, Kakinada, Avanthi Institute Of Engineering & Technology.
Who are Divya Bavana's colleagues?
Divya Bavana's colleagues are Ravi Teja V, Praveen Telu, Ruchi Verma.
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