Asst Manager - Web management:• 7 years of working Experience on eCommerce based Online Bookstore website.• Managing and handle the entire website backend panel- Magento & MarkJack Panel.• Managing eCommerce Portal Customer’s Orders, Invoices, Printing, Packaging, Delivering the orders.• Preparing Reports for the Sales and Products on daily basis using MS Excel• Working with external web development team to setup call and meeting to discuss the project requirements and follow-ups to complete the works with the SLA.• Training the process guidelines to New folks/ team members• Assigning the tasks to the team members daily and maintain 100% quality of the work.• Product Listing and Managing Product Categories and Creating Excel sheets for Upload Products and Update Stock in the website.• Executing the Customer’s order with effective in time Process and Customer satisfactory. • Managing Ecommerce customer care service- Customer’s Calls & Emails• Work with Marketing and Development team• Managing Seller Portals of Amazon & Flipkart• Perform crisis management activities• Perform test to ensure smooth functionality of website• Respond to service challenges• Monitor sales, promotions, marketing and social media programs, and activities over digital platforms• Operate and maintain existing IT infrastructure and networks based on standard operations procedures• Prepare insights report on data mining outcome• Provide specialized knowledge and insights on the development of technology strategy and roadmap• Track and report business outcome of data-driven insights

Sr. Executive - eCommerce • Coordinate order processing, delivery and returns of customer orders• Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities• Execute activities driven by data analytics• Identify strategic business partnerships• Implement customer retention and loyalty programs• Implement e-commerce activities• Implement new business collaboration initiatives• Coach the team for service performance• Maintain business partnerships with customers and vendors• Manage a diverse service environment• Manage operations for service excellence• Manage service quality and customer satisfaction• Monitor and maintain smooth functionality of website• Monitor fulfillment of customers' orders via store pick or delivery service

Executive - eCommerce • Order Processing in E-Commerce portals• Stock updations and catalogue updations in E-Commerce portals• Payment gateways verification• Maintain and update content for organization’s website• Coordination with logistics department for dispatches and deliveries.• Coordinate e-commerce activities• Coordinate with business partners• Maintain and update content for organization’s website• Support analysis of data to generate insights• Track data on system and network effectiveness for analysis• MIS Report Preparation, on delivery report preparation