Divya Bhatnagar Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

• Responsible for all the report requires by the management along with the incentive. • Handling database. • Also taking care of Reg. and delivery process

• Service measure and recall for the vehicle.• Receiving incoming tele-in and reference to maintain vehicles throughput for Periodic maintenance/Routine Repair and Body shop Repair work.• Technical visits Management (for all locations).• Customer Retention.• Courtesy management• No-show Report.• Complaints Management

• Taking care of service marketing calls to increase Vehicles throughput.• Chauffer’s Management.• Receiving incoming tele-in and reference to maintain vehicles throughput for Periodic maintenance/Routine Repair and Body shop Repair work.• Managing Job card, Manual Gate pass.• Customer Retention.• Taking Exit Interview.• Preparation of all reports : Appointment tracking for tracking number of vehicle visited. Throughput vs Exit Interview vs Repeat Repair, PSF Complaints & Escalation.

• Chauffer’s Management.• Maintain Audi vehicles throughput for Periodic maintenance/Routine Repair and Body shop Repair work.• Managing Serviced vehicle data, sold out vehicles Data, Manual Gatepass.• Taking care of Escalation• Customer Retention.• Taking Exit Interview.• Service Campaign.• Preparation of all reports : Appointment tracking for tracking number of vehicle visited. CR reports for tracking advisor wise vehicle throughput vs Exit Interview vs Repeat Repair, PSF Complaints, Escalation and CSS Complaints.

• Taking care of service marketing calls to increase Audi Vehicles throughput for periodic maintenance.• Chauffer’s Management.• Receiving incoming tele-in and reference to maintain Audi vehicles throughput for Periodic maintenance/Routine Repair and Body shop Repair work.• Managing Serviced vehicle data, sold out vehicles Data, Manual Gatepass.• Customer Retention.• Taking Exit Interview.• Service Campaign.• Preparation of all reports : Appointment tracking for tracking number of vehicle visited. CR reports for tracking advisor wise vehicle throughput vs Exit Interview vs Repeat Repair, PSF Complaints, Escalation and CSS Complaints.

Bachelor Of Commerce - Bcom, Business/Commerce, General

High Secondary

Secondary Examination

Secondary Examination