Divya B Email & Phone Number

California, United States

 Working as a ServiceNow Administrator with experience of ServiceNow platform implementation, support and development experience. Good experience with design & implementation of ServiceNow ITSM modules like incident, change problem and knowledge management, service catalog. Knowledge of ServiceNow platform architecture and understanding the business rules, UI policies, UI actions, client scripts, script includes, etc Develop knowledge Bases and Articles and having implemented them when required in the projects. Integrated Configuration Management Database (CMDB) with TSOM, ensuring accurate asset and configuration data for automated event correlation and service impact analysis. Having experience in ACL’s, workflows, App Engine Studio in the ServiceNow module. Understanding of Integrations of ServiceNow application with third party applications using REST and SOAP Integration and webservices. Worked on Integrating TSOM, BMC Remedy, Oracle, and Custom Portal/Websites with ServiceNow. Developed real-time TSOM dashboards and KPIs in ServiceNow for enhanced visibility into service health, performance, and operational bottlenecks.

Hyderabad, Telangana, India

Worked as a Senior ServiceNow Administrator and Developer, understanding and capturing the business requirements, planning sprint, and creating the user stories to develop the features as per the requirements. Made a lot of developments in the instance based on business requirements.Responsibilities: ServiceNow development, configuration, support and administration.  Implemented core ITSM processes like incident, problem, change, knowledge as per business requirements. Implementations include leading a module and engaging the client with requirement workshops and suggesting solutions, which would be developed by my development teams and delivering as per client needs. Implemented custom application movement from one instance to another instance of ServiceNow for a client, which include code and data movement between the instances. CMDB and ITAM implementation through identifying and consolidating multiple data sources by making ServiceNow as a central platform for maintenance of all Configuration Items. Handled maturity and enhancement exercises for various client environments. The tasks involve designing, driving, and delivering the enhancement needs (via projects) to improve the business experience at ITSM level. This also involves negotiating with various business owners for their involvement and support into the projects.  Involved in cloning activities like raising the request for cloning and worked on exclude tables, post-clone activities. Providing training to end-users on ServiceNow features, functionalities, and best practices. Offer support and guidance to users to ensure a smooth user experience. Create and maintain detailed documentation for processes, configurations, and customizations within the ServiceNow platform.

Hyderabad, Telangana, India

Changed my carrier from Java developer to ServiceNow Developer and Administrator. Learned a new technology called ServiceNow which created more interest in me to learn more JavaScript and implemented a crucial role in my projects.Responsibilities: ServiceNow support, configuration and administration.  Implemented core ITSM processes like Incident, Problem, Change, for multiple clients, as per their business needs, while staying close the best practises. Build workflows and development requests based on the client requirements. ServiceNow platform support, administration, build and testing. ServiceNow customization by building business rule, client scripts, UI actions etc. Service catalog development and creation of order guides, workflows as required.  Analysis, Design, Development, Unit Testing and Implementation of various Projects and Work Requests. Developed the new code or change the existing code. Configure alerts and notifications using ClientScripts as per the requirements. Good at debugging the issue or error using field watcher in the ServiceNow instance. Used Glide Record to retrieve and update data on different business conditions. Implemented CI/CD Pipelines for automated prod deployments in AWS by integrating with other systems like Jenkins, Chef and HP Service Manager using REST APIs and used security groups, network ACLsOther Projects:Hiring Portal  Worked on internal hiring portal, which involves salary generation and validation, BGV checks and Eid generation using java and Spring technologies.  Developed code in Java, J2EE, and Spring for portal development. Worked in every phase of the application lifecycle like gathering business requirements, analysis, API designing, development, and deploying the code into production. As a developer conducts design discussions with UI and mobile app developers to discuss and finalize the API contracts.

Hyderabad, Telangana, India

Joined as a trainee Software Engineer and addicted to the software world from college, Learned a lot of things about the industry and good start for me. Responsibilities: Worked on Business Internet Banking (BIB) web-based application on web page development, code deployment and data migrations  Worked on migrating code from WPS 5.1 server to WPS 6.1 fixing the errors. Worked on various other baking projects like PDF redemption, Loan and Cards portal, Hybrid trackers.  Main responsibilities included write a well-designed code, test table, efficient code on JSP’s, xml using struts framework. To contribute to all phases of the development lifecycle of banking domain. Ensure designs are in compliance with requirements. Analysing the code as per requirements and accordingly implementing them. Support continuous improvement by investigating front end and back-end framework. Manage and coordinate activities during coding and implementation. To avoid compile time errors and runtime errors during coding. Running the code in test environment before sending them to SIT.