Divya Chamala Email & Phone Number

New York, New York, Us

Chicago, Il, Us

Working in client/stakeholder facing roles (project management, SFDC liaison, presentations, project mapping, consulting)• Responsible for configuring, testing, training, documenting and Training Business users for SFDC functionality• Defining the QA team process for the Client and providing them the level of estimation for the Data migration, Functional testing Teams•Responsible for creating test cases, performing test execution, logging defects, Validating and tracking test results in JIRA & ALM.•Tested Standard and Custom objects, custom fields, Page layouts and Validation rules to accommodate functionality needed by the organization.

Plano, Tx, Us

•Working in client/stakeholder facing roles (project management, SFDC liaison, presentations, project mapping, consulting)• Responsible for configuring, testing, training, documenting and Training Business users for SFDC functionality• Defining the QA team process for the Client and providing them the level of estimation for the Data migration,Integration,Automation and Functional testing Teams•Responsible for creating test cases, performing test execution, logging defects, Validating and tracking test results in JIRA & ALM.•Tested Standard and Custom objects, custom fields, Page layouts and Validation rules to accommodate functionality needed by the organization.•Experience with Salesforce Integration Test Lead, responsible for application testing of customer/partner facing Salesforce projects.•Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules. •Ability to write complex SOQL queries across multiple objects within the SFDC database.•Proficient in using data importing tools - Data Loader, Data Import Wizard, Workbench•With Strong knowledge of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC),Develop test approaches / strategies for large scale enterprise projects executed using methodologies like Agile, and Waterfall.• Work closely with fellow developers and business to analyze the explicit business requirements to conduct gap analysis to deliver high quality software solutions forSFDC application and and to resolve defects on their priorities• Execute all System, Integration and Regression test plans for the projects and providedefect free code for production releases• Recognized for performance and project contributions. Consistently achieved high rating in evaluations.• Knowledge about Software test and automation tools

El Segundo, Ca, Us

Roles & Responsibilities:Review requirements specifications and technical design documents to provide timely and meaningful feedback.Review Test Plan with Business and other team.Developed and executed test cases to verify that IT systems meet system requirementsCreated test Scenarios and test cases for all of the requirements. Developed test cases for change request and existing defect fix.Tracked all of the test cases in ALM and mapped then to requirements to create RTMIdentify, record, document thoroughly and track bugsPerform thorough regression testing when bugs are resolvedConducted daily defect calls with development and UAT teamsWritten Automation Test Scripts using Java, TestNG, and Selenium WebDriver to run the Automation. Experience in creating strategy test plans, test cases and test estimation requirement traceability matrix. Identified test cases to automate. Automate those test cases using Selenium RC, TestNG and Java (EclipseIDE). Created Automation framework, built the function libraries, executed parallel browser testing and modified the automation scripts by inserting the check points to verify the object properties.Done Regression suite and Smoke Suite Testing using Selenium test automation tool.Validated migrated data in SFDC.Performed CTI testing with AMC Technology CTI adapter. Assisted Automation team with test data and functional knowledge. Performed sales force testing for different Roles/Profiles and Permission sets. Validated Page layouts in SFDC against Mockups. Performed Compatibility Testing in IE 11.Worked in onsite/offshore environment.Created Escalation in Siebel (Rio) application and validated Net 360 flow in SFDC.Validated Dashboard and Reports in SFDC.Validated Error Message at page layout and field level. (Validation Rules)Validated Update Field , Outbound message , Email tringle functionality (Workflow)Validated Approval Process , Permission set.

El Segundo, Ca, Us

Roles & Responsibilities: Review FSD and SAS document. And Provide approval to TA. Prepared high level RTM document. Prepare test cases for Sales support application, different module like create flow (To create new order), Cancel –Create flow (To cancel Previous order and create new order), Modify flow (To Modify existing order). Prepare test cases for campaign, to apply new campaign based on Data available under SFDC. Created different test data like Video only order, Video + lifeshield , Video +Bundle Order. Tested Video SCRM application. Placed an order in Different Edge system like OMS, DWS, Dotcom, Sales CRM etc. Validated Jim scripting and RCC/Payment page scripting for different scenario. Prepare test cases to validate data available under agent dashboard. Prepare test cases to validate Agent Reskilling scenario. Developed test cases for SDP/SDR (CR) and executed them. Tested SCRM Web based application Uploaded test cases to ALM from Excel. Executed test cases and reported bug to Development team. Executed different test cases for MDU restricted, MDU connected, disconnected customer based on Data available in STMS. Executed Reskilling scenario, and validated Agent dashboard. Used the Avaya Supervisor Tool to Reskill the agent skill based on agent ID. Executed IVR/CTI related test cases. Created Order in Different Edge System Like SCRM, DWS and OMS. Perform data validation in SFDC for data generated in Front End system  Run the Informatica and SFDC job. Run the query under Em-Utills and extracted the XML Request/Response for various Transaction in ALM to troubleshoot defect for development team. Worked as onsite coordinator. Attended Status meeting daily with offshore team and manage the team of 4 people. Used soap UI to validate API service request/response.  Validated Cisco/Genesys Routing logic.

El Segundo, Ca, Us

Roles & Responsibilities: Review FSD and SAS document. Prepared high level RTM document. Wrote test cases for CRM/CTI, IVR Test cases. Wrote test cases for different function like Ghost Calls, DNC, Escalation calls, Test Tools etc. Wrote transfer/conference test cases. Wrote Skill level transfer test cases, and test cases based on configuration available under LDAP and ICM  Executed test cases and reported defect in ALM.