Customer Onboarding Associate
Current1. Expertly managed client onboarding timelines, consistently meeting high-quality standards and ensuring successful integration within specified deadlines.2. Leveraged proficiency in reporting KPIs to track and communicate project progress, demonstrating a commitment to transparency and accountability. 3. Gathered initial client domain ecosystem information, identifying key data points crucial for efficient software platform integration.4. Applied strategic planning and effective collaboration skills to drive project success, fostering positive client relationships and achieving seamless integration results.5. Created comprehensive integration plans based on identified requirements, including data architecture and necessary solutions for smooth execution. 6. Collaborated with clients and third-party tech teams, providing support and addressing any questions or blockers related to the integration plan. Worked on various technical aspects such as CRM, APIs, Webhooks etc.7. Conducted thorough testing of domain and channel integrations, ensuring accurate capture of all data points within the WebEngage platform.8. Acted as a liaison between cross-functional teams, effectively communicating unique business issues that required special attention during the integration process.9. Demonstrated a hands-on approach to project management, successfully handling multiple clients, cross-functional teams, and tasks with flawless delivery.
