Divya D. Email & Phone Number

Enthusiastic Business Analyst polished in optimizing systems to address dynamic needs, improve collaboration, and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.Experience Overview:Extensive 7+ years of experience working in all phases of SDLC in various domains including Telecom, Retail, E-commerce and Banking sector using Agile, Waterfall and Hybrid methodologies.Tasks Performed: Stakeholder Management - Gather, analyze and document requirements - Created various artifacts such as BRD, FRD, SRS, RTM - Worked on activity and sequence diagram to depict the as-is and to-be state work flows - Created mock-up screens, wireframes and prototypes - Conducted walk through for Development and Testing team - Worked closely with QA team for regression testing, UAT and created test cases/scenarios. Projects worked on:Business Process Re-engineering & Transformation - Implementation of E-commerce platform - Data Migration project and Continuous Improvement - Automation project using UI Path- Robotic Process Automation (RPA)Achievements:Was part of a Business Re-engineering Process that successfully achieved increase in operational efficiency by identifying and automating various manual business practices. Conducted Gap Analysis to identify and document the gaps between current and future state. Successful documented various training modules, guidelines and current practice documents using various techniques such as Brainstorming, one on one interview, job shadowing and through workshops. Delivered a best-in-class shopping experience through Implementation of E-commerce platform.Major Skills sets: SDLC Methodologies: Agile/Scrum, Waterfall, Hybrid Robotic Process Automation (RPA): Ui path, Blue Prism Modeling & Wireframing Tools: MS Visio, MS Project, Balsamic, Tableau Collaboration Tools: JIRA, Confluence, SharePoint, Azure, DevOps Reporting: Power BI, Tableau CRM and ERP Platforms: MS Dynamics 365, Salesforce, Service-now Cloud Technologies: AWS, Azure & Google cloud  Operating Systems: Windows XP, Vista Database: Oracle 12c/11g, SQL Server, MS Access, SAP Hana Microsoft Office tools: Outlook, Word, Excel, PowerPoint, Project, Visio

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  University Of Windsor

  Accounting And Business/Management