Promoted from Technical Recruiter 1 to Technical Recruiter 2

JVS is a leading workforce development agency in Boston and operates the flagship MassHire Downtown Boston Career Center. The center provides services to employers as well as to a complete range of jobseekers including senior-level, mid and early-career professionals, trade and administrative specialists, service and front-line workers, and jobseekers with barriers to employment. Providing professional and empathetic services is a core principle.• Provided individualized and high-touch career counseling and job search assistance to jobseekers who were in career transition or seeking new opportunities• Guided clients to: identify motivators and goals, target specific job opportunities, network effectively, prepare polished marketing material (LinkedIn profiles and resumes), prepare and practice for interviews, and conduct post-employment reflections on fit and success factors• Collaborated with internal and external partners to provide appropriate resources to clients as they dealt with Covid-19 job losses• Engaged in employer relationship and job development outreach to connect job seekers and employers • Member of JVS/MassHire Workforce Development and Training Group, which provides career coaching services and support to other organizations, companies, agencies, and educational institutions • Successfully met all SLA's such as client caseload and service metrics• Cultivated, maintained, and strengthened external partner relationships

•Coached students and alumni in individual 30 minute appointments using positive psychology principles. Topics include major/career decisions, self assessments, resumes, cover letters, LinkedIn, networking, graduate school exploration, job and internship search strategies, interview preparation/practice, resolving workplace issues •Delivered career center workshops and tailored classroom presentations per faculty requests•Conducted peer college benchmarking research and made recommendations for career center programs•Worked on small and large scale career center events to promote student career exploration, employer engagement, and professional opportunities

•Taught semester long Co-op preparation course to a class of 45 graduate level engineering students•Course topics included comprehensive career management elements such as job search skills, networking, professionalism in the workplace, and personal success factors such as goal setting and mindset •Led and facilitated classroom activities to reinforce and practice professional topics•Conducted small group mock interviews with entire class•Organized and moderated guest panels focused on Co-op search and on-the-job success strategies •Utilized BlackBoard Learn Classroom Management System for course assignments, announcements, and grading•As a first time course instructor, received excellent student evaluations and highly positive comments from students regarding teaching style, effectiveness, warmth, professional knowledge, and public speaking skills

Provided professional development support through career coaching and advising to undergraduate and graduate university students, as well as alumni. Discussed careers in various industries such as: tech, science and engineering, consulting, government, finance, business, and non-profits.• Provided one-on-one hour long coaching/advising appointments to provide guidance on major exploration, career exploration/redirection, job search strategies, interview preparation, salary negotiation, resolving workplace issues.• Administered and interpreted career assessment tools such as MBTI, SkillScan, values assessments, and Strong Interest Inventory.• Taught group workshops in person as well as via the Blackboard Collaborate Ultra webinar platform on various topics such as: job search strategies for domestic and international students, long distance job search, cover letter preparation, resume preparation, LinkedIn 1- build your profile, and LinkedIn 2 - networking. Presentations were consistently highly rated by attendees.

•Collected data, performed analysis, and developed per unit cost metrics for nationwide telecommunications services. This process identified $2M /year in savings opportunities and facilitated contract re-negotiations with vendors. •Led study with external consultant to benchmark network structure, procedures, and costs compared to peer banks. As a result, made recommendations to senior management for improvements in asset management practices and to consolidate vendor contracts.

Progressively promoted to greater responsibilities:Program Manager (2 yrs)•Developed policies/procedures and managed technical software and hardware projects to improve service quality and features. Solicited senior management buy-in for initiatives.•Developed and conducted group training sessions for field personnel, and produced necessary training material.Project Manager (1.5 yrs)•Prepared and tracked project schedules, held monthly project coordination meetings to ensure successful and timely project completions in computer/network operations centers.Engineer (1.5 yrs)•Determined project requirements, prepared cost estimates, and obtained budgetary approval for projects ranging from $12K to $5M.•Prepared and submitted bid documents and reviewed vendor responses.•Executed engineering and project management functions for additions, removals, and upgrades of network hardware and software.