Divya Deep Bhandari Email and Phone Number

1. Gathered project requirements for the Global Payments US platform Boarding application. 2. Led daily scrum calls, identifying potential blockers or risks, and facilitated weekly backlog refinement meetings to ensure Features and User Stories were groomed, estimated, and planned for implementations.3. Coordinated with product and stakeholders/business to collect new requirements. 4. Collaborated closely with the product manager to review, prioritize, and plan project requirements and releases in advance.5. Performed analysis by writing SQL queries to investigate findings and validate business outcomes.6. Utilized Rally to define requirements and track each phase of development iterations and releases. Additionally, led the weekly backlog requirements review meetings to discuss new projects, clarify questions about ongoing work, and review the team board in Rally.7. Collaborated with product, development team, testing team to exchange critical information regarding sprint deliverables. 8.Facilitated the bi-weekly sprint planning sessions to assess team capacity, allocate tasks, and identify risk factors. 9. Led the monthly retrospective meetings to evaluate and reflect on the performance of the previous sprint cycle for continuous improvement.

1. Led a 9-member offshore team, overseeing ticket assignment, providing technical guidance for issue resolution, conducting code reviews, and ensuring daily coordination to address incidents and tickets within agreed timelines for Heartland Payments Enterprise Applications group at Global Payments, managing 7 applications and providing 24x5 support. 2. Provided weekend and holiday support for time-critical priority 1 and priority 2 incidents ensuring minimal downtime preventing major impacts.3. Conducted quarterly PCI access reviews by generating and analyzing SSRS reports. 4. Collaborated closely with business owners, application owners, release and development operations, the DBA group, and development teams to eliminate blockers and impediments, ensuring timely resolution of incidents in line with expectations.5. Delivered weekly status reports and monthly dashboards to clients highlighting the team’s progress and identifying potential risks.

Campus Placement - Joined the Google US Duda Mobile project, where I was responsible for creating mobile-friendly websites, designing layouts, and conducting testing. My work involved using HTML and CSS for development and performing manual testing to ensure functionality is working business as usual