At Golden Icons, our team's commitment to outstanding guest relations led to a robust 20% uplift in satisfaction metrics. With a diploma in aviation and a BSc in Computer Science from the prestigious Indian Institute of Science, I seamlessly integrate technology and hospitality to enhance service delivery. Our approach includes a bespoke guest feedback system pivotal in refining the guest experience.We've fostered deep connections with VIP guests, ensuring their repeated patronage through personalized attention and meticulously organized special events. Collaborating across departments, we've achieved a 95% positive resolution rate on guest issues, reflecting our dedication to excellence and the art of problem-solving in the hospitality industry. My role is instrumental in driving growth and ensuring our service standards set the benchmark for excellence.
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Us It RecruiterMetasoft Solutions Jan 2022 - Oct 2023Hyderabad, Telangana, India• Collaborated with various consultants who are on H1B, H4 EAD, Green Card, GC EAD, US citizens. • Having extensive experience in using job Portals/boards like Monster, and Dice. • Successfully negotiated bill rates with clients/consultants, ensuring favorable terms for both parties Followed up with clients to evaluate temporary employee performance and client satisfaction. • Negotiated job offers and assisted in the onboarding process for new hires.• Analyzed recruitment metrics to identify areas for improvement and optimize the recruitment process.• Worked primarily with HCL, as a prime vendor, and served requirements in accordance with circulation.• Conducted detailed candidate assessments and interviews, ensuring a strong fit with company requirements.• Developed and maintained a talent pipeline, reducing the average time-to-hire by 20%.Collaborated with hiring managers to understand staffing needs and provide effective recruitment strategies.• Managed applicant tracking system (ATS) and maintained accurate records of recruitment activities.• Maintained up-to-date knowledge of industry trends and best practices in IT recruitment.• Created and posted job advertisements on various platforms, attracting a diverse pool of candidates -
Airport Operations Customer ServiceIndigo (Interglobe Aviation Ltd) Sep 2017 - Dec 2021Hyderabad, Telangana, India -
Aiport Customer ServiceTurbo Megha Airways Private Limited(Trujet Airlines) May 2017 - Sep 2017Aurangabad, Maharashtra, IndiaAIRPORT OPERATIONS AND CUSTOMER SERVICE
Divya Devarajulu Education Details
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Computer Science -
Masters Aviation AcademyAviation
Frequently Asked Questions about Divya Devarajulu
What is Divya Devarajulu's role at the current company?
Divya Devarajulu's current role is Guest Relationship Manager | Business Development Executive | US IT Recruiter | Expert in Enhancing Customer Experience and Building Strong Client Relationships |.
What schools did Divya Devarajulu attend?
Divya Devarajulu attended Indian Institute Of Science (Iisc), Masters Aviation Academy.
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