Divya Dharshini Email & Phone Number

Objective:Desirous of working in an organization which provides adequate opportunity for career development and to learn to utilize my knowledge in Human Resource and contribute to the success of organization by my sincere efforts. Specialize in serving as a consultant to management on human resources-related issues. Revolutionizing Human Resources operations for corporate entities using demonstrated proficiency in program management. Bringing forth a proven track record of successfully managing HR efforts and serving as a crucial pillar for HR Teams. Experience:City Union Bank | Relationship Officer | Since Sep 2019• Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs. Achieve the monthly assigned revenue targets through effective cross sales, generating Fee income across Investment and Liability products.• Drive customer satisfaction and growth among a portfolio of customers by understanding the needs and helping them succeed. Represent the voice of the customer to inform the growth process and product roadmap. Comply with organizational guidelines and norms. Database management and Analysis.• Up selling, cross selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer's Banking Requirements. Maintain database of every transaction for the investor• Maintain good relationships with customers so that the business can maximize the value of those relationships. Participate in one-on-one discussions with customers to explain the product value and take the feedback and suggestions. Maintain relationships with business banking to originate business• Serve as a key member of the executive team that sets the company’s strategic direction. Review and enhance the sales process, improve conversions and win ratios. Lead sales presentations and communicate company’s value proposition to clients. Monitoring Client management & Client Portfolio• Grow existing accounts and prospective clients to full potential and deliver profitable, on target and recurring revenue growth. Planning business development strategy for multiple financial products• Identify referral opportunities for new products and services based on client’s financial goals. Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets.

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  Senior Associate

  City Union Bank Ltd.

  Sep 2019 - Present - Madurai Area, India