Divya Doshi Email & Phone Number

An astute professional with over 20 years of experience in Strategy Planning, Customer Service Operations Collection & Account Management, Business Analysyis , Product & marketing,Team Supervision in Telecom & Security industry.Worked with leading companies like Bharti Airtel ltd, Reliance communications and Tata teleservices ltd. Expertise and Proficiency in Developing and Implementing Efficient Customer Service Operations Strategies to enhance Customer Experience and build competitive advantage in line with the organisational objectives to support overall business growth for Enterprise customers PAN India level. 
In-depth understanding of Account management inclusive of planning recovery from clients providing advice on various payment options. Expert in accomplishing a paradigm shift in Account management stream to ensure a reduction in revenue realisation cycle time
 Proven skills in providing strategic direction to the customer service operations.Specialties: Key strengths being that I have intense experience in competitive environments, requiring aggressive revenue growth with stringent cost controls and proactive customer service. Always assume personal accountability & consistently delivering business results that meet or exceed expectations by driving accountability for results throughout the team.
Strengths include prudent business and negotiation skills, process re-defining to improve cost efficiency.Have been far-sighted while sourcing and signing up brands for generating revenue for the organization. Have been instrumental in incremental business by getting Lateral & Referral sales.
Possess a strong grip towards building operational effectiveness at all levels and processes.
Passionate about Customer Experience. Deep understanding of Customer Journey and Value chain. An ardent Problem-Solver, Highly Analytical & Detail oriented.
My biggest Asset is my confidence and self belief and trust of my team & Seniors.

Listed skills include Mpls, Pre Sales, Vendor Management, Gsm, and 33 others.