Director, Amazon Grocery Delivery, Packaging, Grocery Partnerships And Cxo
Current
May 2023 - Present
AeroLeads people directory · profile
Divya Gopalakrishnan Email & Phone Number
Director, WW Grocery Delivery, Partnerships, Customer Experience Operations
at
Amazon
3 work emails found
@amazon.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, WW Grocery Delivery, Partnerships, Customer Experience Operations
Location
Issaquah, Washington, United States
Who is Divya Gopalakrishnan? Overview
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Quick answer
Divya Gopalakrishnan is listed as Director, WW Grocery Delivery, Partnerships, Customer Experience Operations at Amazon, based in Issaquah, Washington, United States. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Divya Gopalakrishnan.
Divya Gopalakrishnan previously worked as Director, Amazon Grocery Delivery, Packaging, Grocery Partnerships and CXO at Amazon and Director, Amazon Grocery Delivery Strategy at Amazon. Divya Gopalakrishnan holds Mba, Marketing, Organizational Behavior, Strategy from Carnegie Mellon University - Tepper School Of Business.
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*@amazon.com
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Profile bio
About Divya Gopalakrishnan
Strategic leader with over 13 years of experience steering the development and execution of complex programs and strategic initiatives globally. Skilled at leveraging data insights and metrics to drive rigorous strategic planning, annual financial and operations planning, performance management and business transformation that enables organizations to scale and meet the emerging needs of targeted customers. Influential communicator with a proven record of leading and developing teams with up to 50 product, program managers and business analysts while collaborating with cross-functional teams and key stakeholders to produce successful outcomes. Demonstrated history of working in the e-commerce, grocery, ultra-fast delivery and supply chain industries. Graduated to people management with a focus on hiring, developing, and mentoring senior managers, program managers, product managers, and Business Analysts. Experienced interviewer with over 175+ interviews, MBA hiring, and an Amazon bar raiser in training. Skilled in Product and Program Management, E-Commerce, Strategy, Leadership, Bias for Action, Deliver Results, Think Big, and Ownership.As a Senior Manager in Amazon Grocery Delivery, I currently lead a team of ~50 to deliver programs and products focusing on improving efficiency, cost, quality and customer/delivery partner experience with ownership over both processes within stores and fulfillment centers and on the road experience programs. Over my 8+ years in Amazon, I have led product management for marketing analytics tools, inventory management, and inbound through outbound supply chain and business analytics for Amazon Grocery and ultra-fast Delivery business. After 3 years of design engineer experience in AMD, I completed my MBA from Tepper School of Business, Carnegie Mellon University with concentrations in Marketing, Information Systems, Quantitative Analysis and Strategy, before joining Amazon.
Listed skills include Cross Functional Team Leadership, Strategy, Product Management, Data Analysis, and 40 others.
Current workplace
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12 roles
Divya Gopalakrishnan work experience
A career timeline built from the work history available for this profile.
Director, Amazon Grocery Delivery Strategy
Sep 2022 - May 2023
Senior Manager, Amazon Grocery Delivery
Own last mile delivery operations for Amazon Grocery and Ultra-fast Delivery businesses with responsibility for cost and post-order customer experience.
Apr 2019 - Sep 2022
Manager, Inventory Quality, Customer Experience And Analytics
I lead the Operational Quality and Customer Experience team for Amazon Fresh and Prime Now. My responsibilities also include managing an analytics team that supports field and corporate operations.
Nov 2017 - Apr 2019
Supply Chain Sr. Pm - Ww Prime Now, Pantry, Fresh Supply Chain
Working on strategic projects in Global Specialty Fulfillment Services Supply Chain defining new inbound supply chain processes and products for Amazon Fresh, Prime Now and Pantry. - Own defining business requirements. - Partner with VP's and Directors across Retail teams to create a vision for the future of Supply Chain- Work with tech teams across Amazon for design and implementation of the requirements.
Aug 2016 - Oct 2017
Sr. Retail Supply Chain Manager, Grocery
Own Inventory Planning and Management for three important and growing categories within Core Grocery and Pantry for Amazon - Coffee, Baby Food, Baking and Meal Essentials, Cold Beverages- Work closely with vendors to improve lead time and improve systems between vendor partners and Amazon to improve efficiencies in demand planning, purchase order management, PO fulfillment and shipping -Improve inventory availability for responsible categories, improve inventory efficiencies and improve purchase automation- Work with cross-functional operations and supply chain teams to identify and root cause problems, implement scalable solutions with emphasis on automation
Jun 2015 - Jul 2016
Sr. Product Manager, Vendor Negotiations And Customer Trust
• Product Management: Own the product roadmap for an internal marketing analytics tool that helps drive additional revenue for Amazon. Responsibilities include gathering customer requests, identifying product features, prioritizing roadmap and ensuring delivery by the development team • Customer-Focused: Developed documentation, conducted training, and worked hands-on with customers resulting in 100% YoY growth in adoption of a new marketing analytics product. Worked closely with customers to train them as subject matter experts and created a global cross-functional team of experts.. Product Development: Created vision for a tool to support marketing and merchandising analytics for Amazon. Wrote and delivered PR/FAQ which was funded by Senior Leadership to be delivered within a year. Became a SME in marketing analytics and build a repeatable framework for Amazon Retail should measure marketing and merchandising analytics and provide ROI for vendor investment. Developed Pricing Strategy for a self-service product for vendors to publish Enhanced Marketing Content on Amazon for their products with a goal of increasing user penetration and improving quality of content.
Jul 2013 - Jun 2015
Teaching Assistant And Grader
Teaching Assistant - Probability and Statistics, Managerial AccountingGrade - Managerial Economics
Aug 2012 - Mar 2013
Business Manager Intern
• Strategic Analysis/New Product Development:o Analyzed K-12 teacher market segment for trade books and current Amazon positioning in the industry. Conducted extensive market research and assessed the market opportunity, current customer experience, shopping convenience to design a new product targeted at this segmento Recommended market entry strategies and new features for better customer experience for K-12 teachers to improve market penetration by 5% and an incremental revenue of $5.6M to Amazon Books• Initiative: Collaborated and brought together multiple teams to introduce a new product in Amazon’s Roadmap for this new customer segment with an incremental opportunity of $12M
May 2012 - Aug 2012
Marketing Intern
- Recommended timelines for effective communication plan after analyzing sales and survey data- Deployed various social media marketing tools to improve awareness about the museum- Gathered data and analysed them to evaluate the success of running exhibitions at the museum
Feb 2011 - May 2011
Design Engineer Ii
- Led validation efforts for fusion microprocessors from AMD.- Identified factors , redesigned and automated test flows to reduce test time for low-level designs in microprocessors.- Collaborated with multi–site and cross-functional teams in Austin and Sunnyvale. Acted as a point of contact from India concerning project status, issue escalations and resolutions
Sep 2008 - Jun 2010
Design Engineer I
- Promoted to Design Engineer II in fifteen months of joining.- Presented paper on "At Speed Testing" in AMD Conference.
Jun 2007 - Aug 2008
3 education records
Divya Gopalakrishnan education
Mba, Marketing, Organizational Behavior, Strategy
Carnegie Mellon University - Tepper School Of Business
Btech, Electronics And Communication
Model Engineering College
High School
Chinmaya Vidyalaya, Tripunithura
FAQ
Frequently asked questions about Divya Gopalakrishnan
Quick answers generated from the profile data available on this page.
What company does Divya Gopalakrishnan work for?
Divya Gopalakrishnan works for Amazon.
What is Divya Gopalakrishnan's role at Amazon?
Divya Gopalakrishnan is listed as Director, WW Grocery Delivery, Partnerships, Customer Experience Operations at Amazon.
What is Divya Gopalakrishnan's email address?
AeroLeads has found 3 work email signals at @amazon.com for Divya Gopalakrishnan at Amazon.
Where is Divya Gopalakrishnan based?
Divya Gopalakrishnan is based in Issaquah, Washington, United States while working with Amazon.
What companies has Divya Gopalakrishnan worked for?
Divya Gopalakrishnan has worked for Amazon, Carnegie Mellon University, The Tech Museum, and Amd.
How can I contact Divya Gopalakrishnan?
You can use AeroLeads to view verified contact signals for Divya Gopalakrishnan at Amazon, including work email, phone, and LinkedIn data when available.
What schools did Divya Gopalakrishnan attend?
Divya Gopalakrishnan holds Mba, Marketing, Organizational Behavior, Strategy from Carnegie Mellon University - Tepper School Of Business.
What skills is Divya Gopalakrishnan known for?
Divya Gopalakrishnan is listed with skills including Cross Functional Team Leadership, Strategy, Product Management, Data Analysis, Analytics, Competitive Analysis, Analysis, and Marketing Strategy.
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