Divya Gowda Email & Phone Number

Dubai, United Arab Emirates

• Optimized Vessel Movements: Led vessel forecasts, optimizing monthly movements in the MENA region.• Streamlined Coordination: Mastered multitasking, seamlessly coordinating with load plants, depots, and feeder operators.• Enhanced Client Satisfaction: Independently managed a key account for Helium Gas, devising meticulous schedules aligned with global supply projections.• Resource Utilization Optimization: Tailored tank allocations to meet diverse customer needs, optimizing resource utilization and reducing wastage.• Ensured Regulatory Compliance: Implemented robust document control systems, ensuring absolute compliance with international regulations and mitigating operational risks.• Improved Customer Retention: Proactively resolved customer queries and concerns.

United Arab Emirates

• Exceeded Sales Targets: Led business development initiatives, exceeding sales targets through strategic partnerships and innovative service offerings.• Reduced Shipment Delays: Orchestrated seamless operations, achieved reduction in shipment delays through effective team oversight and process optimization.• Cost Savings: Negotiated competitive rates with vendors, driving cost savings while maintaining service quality standards.• Enhanced Service Quality: Pioneered process improvements, streamlining operations, and enhancing service quality, resulting increase in customer satisfaction.• Grew Online Sales: Collaborated with cross-functional teams to enhance website and app functionality, improving user experience, and driving increase in online sales.• Tackled Complex Challenges: Innovated and led task forces for special projects, demonstrating agility and adaptability in tackling complex challenges.

Dubai, United Arab Emirates

• Increased On-time Deliveries: Achieved increase in on-time deliveries and client satisfaction through end-to-end freight transactions,.• Ensured Regulatory Compliance: Navigated complex regulations, ensuring 100% compliance with IATA & IMDG rules for dangerous goods shipments.• Boosted Repeat Business: Cultivated strong client relationships, resulting in increase in repeat business and referrals.• Revenue Optimization: Championed revenue optimization, achieved increase in revenue through proactive invoicing and client management.

Dubai, United Arab Emirates

• Spearheaded timely execution of imports, exports, and cross shipments, resulting increase in efficiency within the first quarter of tenure.• Negotiated favorable rates with shipping lines and agents, achieving an average cost saving annually, contributing directly to the company's bottom line.• Facilitated WCA (World Cargo Alliance) members' success in winning nominations for imports in the Middle East region by procuring competitive rates locally, resulting increase in nominations.• Optimized logistics operations by strategically planning routes and collection timing for original document pickup, leading to a reduction in transit time and decrease in document processing errors.• Implemented streamlined procedures for customs duty payments, ensuring the timely raising of duty invoices and collection of payments prior to clearance, resulting in a 95% compliance rate and eliminating delays in customs processing.• Plan route and collection timing for original document pickup such as Bill of Lading, Invoice, Packing List, Certificate of Origin, Chamber documents, Letter of Indemnity and Letter of Credit.• Ensure the duty invoice is raised and payment is collected for Customs Duty prior to clearance.

Mumbai, Maharashtra, India

Manager of 14 trainers, ensuring training targets were met, and maintaining high-quality standards. Conducted grooming sessions for team members, resulting in a 20% improvement in performance metrics.

Mumbai, Maharashtra, India

Led training sessions for new hires for UK and US clients, resulting in a 30% reduction in onboarding time. Developed training modules and refresher sessions, ensuring continuous skill development and performance improvement.

Master Of Business Administration - Mba, Supply Chain & Logistics Management, A

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Education record