Divya Goyal Email & Phone Number

Edmonton, Alberta, Canada

• Provided excellent customer service and provided first level problem solving and first call resolution to appropriately respond to internal and external customer inquiries.
• Created appropriate relationships with internal and external customers by demonstrating professionalism and customer service through person communication as well on telephone and in writing.
• Completed customer requests and managed customer information using information systems and contact centre telephone softwares.
• Demonstrated excellent organizational and time management skills meeting targets and managed a large variety of workloads.
• Exhibited attention to detail and high standards of quality.
• Promoted EPCOR’s services and products to customers, including energy plan sales for Encor customers as part of the deregulated competitive retail market in Alberta.

Edmonton

• Managing the credit, cash and check transactions with customers.
• Operating scales, scanners and cash registers in an efficient manner.
• Scanning the selected items and ensure the accurate pricing.
• Issuing refunds, receipts, tickets, and change.
• Attending customer inquiries resolve their complaints and provide information on policies.
• Guiding the customers and recommend the items with relevant information.

New Delhi, Delhi, India

• Managed and documented communication records with clients
• Dispersed incoming mail to correct recipients throughout the office.
• Managed records, developed spreadsheets, faxed reports and scanned documents.
• Managed & scheduled calendar for senior managers and facilitated meetings.
• Executed record filing system for effective document organization and management.
• Ordered office supplies and placed orders to maintain adequate stock levels.

New Delhi, Delhi, India

• Brought new clients with business accounts for the company.
• Maintained client relations to extend business from existing clients.
• Revived and restored business relations that have become cold.
• Conducted surveys for continues improvement in process and business.
• Involved in executive team to expand business.
• Convinced clients’ inquiries and brought on board in business.

Master Of Business Administration - Mba, Marketing

Bachelor Of Commerce - Bcom, Business/Commerce, General