Divya Hegde

Divya Hegde Email and Phone Number

SAP Functional Consultant
Divya Hegde's Location
Bengaluru, Karnataka, India, India
About Divya Hegde

Divya Hegde is a SAP Functional Consultant.

Divya Hegde's Current Company Details

SAP Functional Consultant
Divya Hegde Work Experience Details
  • Ibm
    Sap Functional Consultant
    Ibm Nov 2021 - May 2024
    Bengaluru, Karnataka, India
    1) Certified in SAP HANA Sourcing and Procurement 20202) Worked as senior MM consultant for Pfizer, the largest life science products producer in the world during this tenure relevant experience of 2.5 years in SAP S4 HANA MM3) Data verification and migration to S4 HANA4) Experience working in SAP ECC 7.70 and supporting business team on core MM in Materials Management, Info records creation, GCRS code creation, Flex Routing creations, Master data verifications, Master data uploads and corrections, Tlane creations, Source list maintenance, Master data errors handling and problem tickets in Service now.5) Resolving several issues which are of high priority within SLA.6) Handled job failure issues and actively involved in trouble shooting by technical changes for successful running of the jobs.7) Actively involved in meetings with the clients in training the end users on frequently occurring issues.8) Maintained timely communication with business users regarding support issues, incidents and maintained ZERO escalations.9) Proactively identified change management opportunities in collaboration with business stakeholders aligning to the organization's vision.
  • Ibm
    Sap Functional Consultant - Pmo Role
    Ibm Nov 2020 - Oct 2021
    Bengaluru, Karnataka, India
    1) Worked in PMO role with 1 year Experience for the setting up a Plant in Egypt. 2) Scope included interacting with the Customs, Legal, Finance and Production team from the client end and setting the meetings with the other functional modules, technical team, legal, finance and government to facilitate to obtain the permissions for all the setups.3) Discussing and analyzing the issue with other functional modules and technical team.4) Direct interaction with users and clients to understand the issue and assisting on priority Functional test and issue simulation.5) Have also been a part of a high priority incident handling team, which provides solutions for critical issues.
  • Ibm
    Sap Functional Consultant - Team Lead
    Ibm Oct 2019 - Oct 2020
    Bengaluru South, Karnataka, India
    1) Played a key role as an acting Team Lead responsible for SAP Data Migration Testing end-to-end process including quality review.2) Achieved a track record of handling data management tickets in a year with an average SLA of 99%, exceeding the client requirement.3) Review the SLA and OLA breached ServiceNow tickets/ Incidents constantly propose improvement ideas to achieve better OLA and SLA.4) Actively participated in the FUT, SIT and UATs by creating test cases and ensured rigorous testing is performed during Data Migration from Other ERP to SAP and Interface testing between the middleware and SAP.5) Handled operations like Idoc creations, Failure of the Idocs investigating and retriggering the idocs to the Middleware updates and tagging the campaign.
  • Ibm
    Sap Mm Consultant And Quality Analyst
    Ibm Jul 2011 - Oct 2019
    Bengaluru, Karnataka, India
    1) Worked as senior MM and Quality Analyst consultant on various projects.2) In the role of Quality Analyst maintained and reviewed that all the documents related to project are up-to-date and FS, CRF, Testing documents were properly updated by the Functional teams3) Hands on customer requirement form, Functional Specification and Solman.4) Handled MM defect/Tickets Raised in HPQC and various ticketing tools.5) Handled Cutover and Hyper care Activity for the Projects.6) Handling the errors related to MM Support after the Go- Live.7) Basic configuration knowledge with respect to WM.8) Worked on Change Management, Incident Management. Service Request and Handling CRF’s and FS in MM Area.9) Worked on Ariba inbound Idoc failures. Idocs processing, analyzing Idoc, processing Idoc’s and preparing the report for the failed Iodc.10) Preparation of the excel sheet for data migration for the mass upload for Material Master, Vendor Master, Purchase info records, Purchase order.11) Uploading the Material Master, Purchase info records with the help of LSMW.12) Worked on the HPQC test scripts writing and test documents for the user testing.13) Trained end-users with the test scenarios.14) Handling the errors related to MM Support after the Go- Live.15) Training the New interns for SAP MM.
  • Caterpillar Logistics Services Pvt. Ltd.
    Quality Analyst And Six Sigma Green Belt
    Caterpillar Logistics Services Pvt. Ltd. Jan 2008 - May 2011
    Bengaluru, Karnataka, India
    1) Rectifying the faults on quality parameters.2) Prepared the quality standard parameters as per the client standards.3) Arranging the ISO Certification Audit.4) Trained the Process team to maintaining the quality standards.5) Successfully completed 6Sigma Project for ECS (External Client Support) SAP Division on “Eliminating the wastage of paper printing for the warehouse for the client Mercedes Benz Dubai.” And “CLTS EAME SAP Service Delivery - Common Help Desk Processes between UK and Continental Europe" as Green belt.6) Consistently maintained SIGMA level 6 for the process and participating in the six-sigma projects.7) Arranging the internal and external audit for the Team when the company went for ISO 9001:2008 certifications.8) Recognized by the company for the Maintaining Quality Standards across the Global team of Caterpillar.

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