•Responsibilities includes L2 Desktop support. Resolving the issues transferred from the Global IT team, using the internal ticketing tool called “Service now” as per the “ITIL Standards”.•Supporting and troubleshooting the issue of VIP users and home based users. •File server Management responsible includes checklist, maintaining the space, and deleting unwanted data using the “Treesize software”•Printer checklist•Providing the access to the shared drive access, locking/unlocking/resetting the user account creating the groups for the providing the access to the shared drive access using AD. •Managing the WebEx/video/audio conference applications and units •Installing/configuring and troubleshooting of mail client in BlackBerry, iPhone, iPad and Android•Configuration of Desktop and Laptop as per the Company Standard•Installing the authorized software’s via SCCM also manual installation.•Co-ordination with vendors for the hardware issue of Laptops and Desktops, Printers, Video conference •Co-ordination with vendor for the Audio conferencing issue. MPLS link issues and data card, SIM card signal issue for fixing the boosters at user’s residency.•Member of GAM Global Asset Management team responsible to verify all the assets physically. And to find out the reason for logging in 2 user with single laptop and fixing the issue of SSCM broken system•Member of GLM Global leadership meeting held every year. Responsible to give the IT support for the Global leaders (Senior VP, director, CEO Etc.)

• Responsibilities Includes purchasing the Hardware’s ,Computer Accessories, Software’s and renewing the AMC’s for hardware, software and accessories like printer, Cisco switches, IP phones, Laptops etc….with DELL, Wipro, Cisco and other small companies Preparing PO and Updating the purchase tracker and Posting the PO’s.•Processing the invoices follow ups with finance for clearing the payment, for clearing the customs from Airport and for on time delivery of the materials from Vendor•Providing Provision lists of the particular month to Finance department•Provide the hardware costs of the test machines to the respective project managers getting the confirmation and sending the list to finance department •Handling the ticketing tool called Enabler and log a call helping the engineers to close the calls within the SLA by escalating the issue to their respective manager .•Sending the daily call report to the respective engineer ccing their manager•Supporting and tracking the helpdesk calls like hardware allocation and release machine.•Maintaining the print out reports. Avoiding the unnecessary and unofficial printout’s by sending the mail to the user who as fired the more prints ccing their managers•Maintain the hardware inventory( Laptops, Desktops, Data Card and accessories) , updating, consolidating the scanned list running macro finding missing machines and preparing the monthly report •Every three months doing the physical network devices inventory includes switches, IP Phones, Printers, docking stations etc…

•Responsibilities Includes to handle 10 sales executives. Solving their doubts, until they get the orders, checking the feasibility.•Also Include sales of Voice and data solutions through effective generation of enquires, submission of technical/ commercial offers & negotiation efforts through telecalling and Email; Connections like( PRI,Internet Leased line,DSL,Centrex,BRI, Broad band, Land Line ,MPLS,)•Handling Presales activities of Lead generation, Lead Follow up, solution and Preparation / Proposal based on customer requirements, proof of concept creation & creation of marketing documents.•Creating campaigns,leads/target groups;making regular client calls based on internal leads•Delivering speedy after-sales services & answering/ resolving client queries to ensure complete customer satisfaction.•Reporting to Marketing Manager for Meetings regarding creation of effective sales strategy & performance reviews.

• Responsibilities Include sale of IPTV (Internet protocol television) solutions through effective generation of enquires, submission of technical/ commercial offers through telecalling and Email• Handling Presales activities of Lead generation, Lead Follow up customer, proof of concept creation & creation of marketing documents.• Booking the orders, checking the Feasibility, • Creating campaigns, leads/target groups; making regular client calls based on internal leads• Delivering speedy after-sales services & answering/ resolving client queries to ensure complete customer satisfaction.•Reporting to Marketing Manager regarding creation of effective sales strategy & performance reviews.•Awarded Appraisal for achieving targets on numerous occasions•Promoted to handle the billing of each customer