Divya John Email & Phone Number

Salem Area, India

• Create, develop and manage content for organization’s web presence (requires working with content management software)
• Manage Five websites one of which is social business based e-Store for hand-crafted products of the organization, Its main goal is to empower local women and give them the opportunity to climb the economic and social.
• Coordinate web projects across departments
• Maintain a consistent look and feel throughout all web properties
• Working with a cross-departmental team, maintain and develop the master content calendar for all web properties
• Copy edit and proofread all web content

Bengaluru Area, India

- Driving operational, visual and customer service standards in store.- Monitoring and reviewing store performance on a regular daily, weekly andmonthly basis.- Implementing store compliance and health and safety procedures.- Maximising sales through effective merchandising and marketing.- Deciding on store layouts.- Recognising and rewarding good staff.

Coimbatore Area, India

• Managed staff and assigned duties
• Studied market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determined merchandise and services to be sold, and implemented price and credit policies
• Locate, select and procure merchandise for resale
• Developed and implemented marketing strategies
• Plan budgets and authorize expenditures

Coimbatore Area, India

• Ensured and provided flawless, upscale, professional and high class guest service experiences
• Analysed customer feedback and provided strategic direction to continuously improve overall rating
• Responded to guests needs and anticipate their unstated ones
• Expected and reacted promptly to guests’ requirements and inquires
• Actively listened and resolved guests’ complaints
• Oversaw and coordinated all arrivals and departures of special guests (VIPs, SAs etc)

Chennai Area, India

• Participated in the selection of front office personnel.
• Scheduled the front office staff.
• Supervised workload during shifts.
• Evaluated the job performance of each front office employee.
• Maintained working relationships and communicated with all departments.
• Maintained master key control.

Coimbatore Area, India

• Oversaw and controlled daily tasks when on duty.
• Supervised all agents and developed them in order to handle reservation tasks properly.
• Assisted Reservation Manager and Assistant Reservation Manager to operate the department.
• Handled all group tours/ conventions from the initial blockage to the rooming lists.
• Recorded all reservations neatly and accurately on prescribed forms.ADMINISTRATIVE RESPONSIBILITIES
• Filed neatly all updated correspondence chronologically, first and then alphabetically.

Coimbatore Area, India

• Retrieved messages from voice mail and forwarded to appropriate personnel.
• Answered incoming telephone calls, determined purpose of calls, and forwarded calls to appropriate personnel or department.
• Took and delivered messages or transferred calls to voice mail when appropriate personnel are unavailable.
• Answered questions about organization and provided callers with address, directions, and other information.
• Welcomed on-site visitors, determined nature of business, and announced visitors to appropriate personnel.
• Monitored visitor access and issues passes when required.

Master Of Business Administration (Mba), Service Management

Bachelor'S Degree, Hotel Management And Catering Science

High School

Secondary School