Divya Kawle Email & Phone Number

Mumbai, Mh, In

Mumbai

-Maintain strong relationships with clients, ensuring high levels of customer satisfaction.-Assist sales teams in developing and delivering technical presentations to potential clients.-Serve as the primary technical resource for customers, providing in-depth knowledge of products and applications.-Instrument Configuration with latest upgrades (software’s and global guidelines)-Demonstrations and training sessions for clients, showcasing features and benefits of the products.-Troubleshooting, resolving technical issues for customers and providing the technical documents as needed.-Being a bridge between the customer key stakeholders, medical affairs, sales and marketing team in identifying and engaging KOL’s, planning and executing marketing events for medical education and business development.-Supporting the sales team with reagent business by generating leads, tracking and follow up of customer purchases and ensuring effective utilization of products.-Promoting Cross sectional products and building customer base-Co-ordination and building relationship with distributors by helping them understand customers requirements and identifying key areas for business development.-Staying updated on industry trends and competitor products.-Taking feedback from customers and identifying opportunities for product improvement.-Acquiring newer skills in upcoming Hi-tech instruments-Making presentations over sales and marketing strategies for newer targets and completing KRA’s.-Mentorship: Mentoring freshers and being an integral part of their learning by preparing their schedule, training with the necessary skills and creating opportunities.

Mumbai, Maharashtra, India

Mumbai, Vidyavihar

- Accountable for laboratory departments of accession, biochemistry, hematology, microbiology, serology, and customer support.- Strategic and department planning to enhance operational effectiveness.- Ensure smooth functioning as per the laid protocols to provide safe and quality client care with optimum utilization of resources.- Review current SOPs along with pathologist and administration team and lead on formulation of new ones.- Reporting of incidents and taking corrective action where necessary escalate if required.- Work in collaboration with key stakeholders on supply and demand activities.- Purchase and inventory management: maintain supplies by studying consumption reports; identifying trends; anticipating needed supplies and approving requisitions. - Collaborating with finance team in the effectual development and implementation of operational budgets like calculation of Cost Per Test, Cost Per Reportable Test, rate list revision- Maintaining all the contracts, purchase orders and invoices for the instruments.- Vendor management: Communicating with the vendors for parameters and quotation, comparison and validation of kits and instruments, handling end to end process of instrument and reagent procurement.-Helped diagnostic manufactures in new instrument validation by closely working with them and providing samples and support in completion of projects- Supporting the human resource in headcount management activities, including movements, open positions, training targets, org level updates etc - Point of contact for all the clients for tests and reports related queries- Managing and coordinating with marketing team in guiding about the tests to approval of reports- Staffing issues and management- IC member in the POSH committee

Mumbai, Maharashtra

- Processing of samples in Molecular Biology, Mycobacteriology, Bacteriology, Serology, Clinical Pathology and Mycology- Performing and reporting COVID antigen test- Performing COVID neutralization antibody ELISA- Maintaining the Quality Indicator details of MTB culture and Genexpert test for all the patients- Maintaining the Quality Indicator details Serology and Clinical Pathology as and when required- Preparation and checking of quality control parameters of Media used in the laboratoryExpertise :- Flimarray Multiplex PCR (Biofire)- GeneXpert- MGIT- MTB Culture Automated System- Vitek MS (MALDI-TOF)-Bacteria and Fungi - ELISA Reader and Washer-Bio-Rad PR 4100- Vitek 2- Automated Identification and sensitivity testing system- BACT Alert-Blood Culture (aerobic, anaerobic, myco/ F lytic)- Previ Isola- Culture processing system- Iris- Urinary analysis- Cobas - Urine strip test- APS One – Automated Media Pouring System- Automated Stainer- Previ color Gram

Mumbai, Maharashtra

- Processed samples in Bacteriology and Mycology- Processed GeneXpert-MTB/RIF whenever necessary

Mumbai, Maharashtra

- Processed samples in Serology, Bacteriology and Mycology.- Reported serological tests (19 different types of test)Expertise :- Bactec- Blood Culture (aerobic, anaerobic)- Bact T Alert-Blood Culture (aerobic, anaerobic, myco/ F lytic)- Sysmex (UF 1000)- Urinary analysis- Clinitek- Urine strip test- Vitek MS (MALDI-TOF)-Bacteria, Fungi and Molds- Flimarray Multiplex PCR

Navi Mumbai, Maharashtra

- Performed routine laboratory test of cancer patients- Performed all the project related responsibilities from inclusion of patient to data management single handedly.- Helped in maintaining the inventory of sample collection and biochemistry section - Collected ,maintained and analyzed the project as well as test data of patients

Post Graduate Diploma In Medical Law And Ethics, Medical Law

Advanced Diploma In Medical Laboratory Technology, Clinical/Medical Laboratory Science/Research And Allied Professions

Diploma In Molecular Hematopathology, Molecular Biology

Master Of Science, Microbiology, General

Ms-Cit (Maharashtra State Certificate In Information Technology)

Bachelor’S Degree, Microbiology, General

Higher Secondary Certificate, Biology/Biological Sciences, General

High School, Senior Secondary Certificate