Divya Krishnamurthy Email & Phone Number

Australia

Adelaide, South Australia, Australia

• Formulate and implement Trade Marketing & Distribution Plan for Quaker Oats Products. • Lead, motivate and train the team and the Customer Groups to achieve the business objectives.• Evaluate opportunities to maximize business growth.• Achievement of agreed Sales objectives for the team, and mid-course corrections and inputs to reduce variance against expectations.• Managing a team responsible for the whole trade promotion process for the Quaker business, North America.• Handling the end to end transition of the trade promotion process from Due diligence to Business As usual.• Handling training and development of all existing and new team members.• Interaction with the Sales team and stakeholders in US to ensure timely delivery of the objectives.Identifying opportunities for automation and driving the change in co-ordination with the IT team.• Designing process flows, review of SOP’s, creation of RACI, approval matrix and escalation matrix for claims and deductions.• Co-ordination with different stake holders and global teams for transition of process to the shared service.• Preparation of data for monthly/quarterly reviews for global meetings and measuring of KPI and driving improvement.• Review of the team on the monthly basis and identifying the areas of capability building.• Conducting the trainings for functional and competency developments of the team.• Conducting the self-audit for checking the accuracy of trade promotions• Assisting the internal and statutory audit teams in the audit exercise being conducted.• Monitoring & reporting on the performance of function KPI’s –promote integrated improvement measure.

Bengaluru, Karnataka, India

• Building effective relationships with the customer team is critical to success and therefore requires the Analyst to link with key contacts within the customer team to ensure strong customer based execution of tactical programs.• Building and maintaining Sales Planner/Prosper planning models and communicating changes to internal finance staff to ensure alignment• Ensuring that aligned calendar events that require adjustments are entered into all applicable systems in a timely manner (Sales Planner/Customer Portals)• Ensuring contracts required for TPA contract verification are drafted accurately compared to the new or adjusted events, submitting contracts into customer systems, as required• Becoming aware of business trends, economic conditions, customer developments, competitive activities, historical category learnings etc. to help make recommendations to customer teams• Manage expectations through verbal and written interactions with customer teams• Ensure delivery of accurate and timely data in accordance with agreed service level agreements (SLA) • Work across multiple functions to aid in collecting insights for action-oriented cause of change analysis • Ability to focus against speed of execution and quality of service delivery rather than achievement of SLAs• Recognize opportunities and take action to improve delivery of work• Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology

Bengaluru, Karnataka, India

• Managing the pricing team from operations front, which involves managing production, quality, audit and performance management of the team.• Driving pricing operations on both manual and automation channels to drive effective and sharp prices across 21 product labels and business groups which panes out millions of products across Hardlines and Softlines categories.• Vendor relations, working with vendors from various categories to drive sharper prices by effective and efficient process mapping. Stakeholder and vendor KRA management.• Driving short term projects with vendor managers from each product groups to ensure top brands have competitive match and drive sharper prices, which results in positive results for amazon on price perception surveys and best WPI and drive revenue.• Leading and supporting multi-functional tech, non-tech teams on driving day to day operational needs for the team through ticketing system to identify process gaps and timely fixes• Competitor price mapping on manual, semi-automation and automation channels. Which ensures effective and sharper prices for market place, private labels and all brands sold online.• Writing at amazon is a key principle that allows to deep dive on every review that we undertake. Documentation is one of the key deliverables in my current role both at process and people management.• Working on Q4 black Friday, cyber Monday work volumes across all regions, which helped in understanding the core requirement of business during peak and non-peak. Directed season end sales and delivered 6% YoY increase in competitive price matches and resulted in adding $40k revenue on total price matches YoY.

Bengaluru, Karnataka, India

Amazon Canada❖ Manage resource allocation in conjunction with the manager to meet SLAs and business goals. ❖ Communicate with the business stakeholders (UK, Germany and Canada) on task requests.❖ Identify opportunities for process improvement and automation.❖ Track & drive daily productivity and quality of the associates.❖ Act as SME & resolve process related queries raised by team members. ❖ Review metrics and prioritize workflow. ❖ Take up weekly Business calls and share weekly, monthly and quarterly metrics reports.❖ Drafting/Modifying the Standard Operating Procedures (SOP) and chalking out the workflow for the process.

Bengaluru, Karnataka, India

Bachelor Of Engineering - Be, Information Technology

11Th And 12Th

Education record