Globally Lead Talent Engagement and OD interventions for the Organization and Manage BU HR Team for account size of 3000+

Envision BCT as the best place to work by inspiring associates by measuring business impact to engagement , productivity and longevity Strategize and augment People practices across globe , for size of 1300 employeesCreate “Best Place to work” environment by implementing best in class HR practices Manage Grievance handling | Strategize & drive Reward & Recognition Framework for globe | Career Progression Framework | Organization Health SurveysBuild and Support Frame work to enable competency based organizationIncrease the likelihood of employees that will establish a positive emotional connection with your organization thereby achieving maturity of 90% in associate delight index

Responsible for overall governance and standardization across the gamut of people practices touching employees life-cycle for critical BPS account supporting 1100 personnel .• Strategize and implement people initiatives to strengthen Employee engagement,Knowledge Management , competency framework and develop mechanisms to facilitate cross functional collaboration • Take an insightful approach to conceptualize and impart project specific interventions like gamification drives ,design thinking and communities of practice to foster working relationship• Proactive planning to diagnose business challenges and introduce concepts like Early Warning System for measure of attrition reduction & retain of talents • Design competency framework and proficiency levels across Technical and Functional areas• Responsible to drive strategies reinforcing positive impact on new hire productivity for the initial 90 days , NH retention and leverage HR best practices to enhance productivity among tenured resources• Facilitate culture change initiatives using the organizations leadership and performance management systems as key anchors • Analyze and improve Voice of workforce /Associate delight Index periodically to identify the opportunity and deploy actions to show scalable outcome• Design career development program to enable clear understanding of employee development journey and access to the tools they need to build a successful career

• Work closely with stake holders on training need analysis• Responsible for employee lifecycle interventions partnering with Staffing, HR, Operations, Admin for smooth on boarding (Interviewing, NEO, Learning path, evaluation, certification, performance target setting, reevaluation and recertification).• Responsible for New Hire training measured by speed to production and first 30 day performance in production.• Contribute on career development interventions

Responsible for new hire induction ,on-boarding interventions training and achieve good productivity with Call quality Standards • Responsible for end to end Training framework- Such as New hire Training, Cross Training, Change Management Training. • Performance Management consultant on process, tools and training workforce to build a new positive culture and expand opportunities for diversity and inclusion • Interact with other functions to resolve process breakdown issues , examine the concepts of potential, purpose, and passion and how those influences impact employee engagement . Responsible for New Hire training measured by speed to production and first 30 day performance in production.• Maintain standardized IR records for all employees , skill inventory and certification.

Achieving the target assigned for team with portfolio management • Assign the daily activities among the team members and review accounts on a weekly basis with the entire collectors in the team• Assist in formulation of specific collection objectives (fix up the Individual collector target) and its achievement• Placing direct phone calls and E-mails to customers in a professional manner that are past due• Resolves client-billing problems and applying good customer service in a timely fashion• If service were to be stopped for non-payment, would be responsible for sending the final demand letter• Identify issues attributing to account delinquency and discuss them with management

Providing voice support for UK Cards Collections Dept and moved as Buddy for new hires • Coaching the new joinees to handle UK voice support for collections.• Training my co-members on various UK products and services.