Divya Manuel Email & Phone Number

Singapore

Singapore, Singapore

Bengaluru, Karnataka, India

o Establish and enhance strong working relationships with various internal teams, external vendors and customers. o Incident management, troubleshooting of infra related issues with RCA and documentation.o Monitor and create graphs that analyze production trends and predict issues proactively as per BAU.o Onboarding of application and deployment in cloud infrastructure and its log monitoring.o Participation in vulnerability, penetrating tests and disaster recovery tests.o Works majorly on Linux environment for java, .net and full stack technologies.o Alert creation for probable error or down time detection and system operations like logs archival, system checks and backup processes.o Knowledge in using monitoring tools like Zabbix, Opsgenie, Jira, Kibana, Grafana, ServiceNow, Xmatters. o Works in Azure cloud services like Active Directory, Cosmos DB, Load Balancer, VPN and VMs.o Works on SOC and NOC requirements of the applications, services and organization.

Bengaluru Area, India

➢ Troubleshoot and fix production and pre-production outages and performance issues in AWS/Linuxinfrastructure stack.➢ Whitelisting of access to firewalls , DB and other secure boxes.➢ Creating and running queries and requests in pre-prod environment and test the results.➢ Build automation tools for provisioning and managing our cloud infrastructure by leveraging theAWS API for EC2, S3, CloudFront and RDS.➢ Contribute to enhancing and managing continuous delivery pipeline by continuous version updation.➢ Proactively seek out opportunities to improve monitoring and alerting of hosts and services.➢ Enhance and maintain our logs collection, processing and visualization infrastructure.➢ Automate systems configuration by writing policies and modules for configuration managementtools.➢ In depth Linux/Unix knowledge, good understanding the various linux kernel subsystemso Understanding in CI-CD tools like Git, Bitbucket, Maven, Nexus, Jenkins, Dockers, Kubernetes, SonarQube and Nagios. o Ticket Management and sprint tasks.o Works in AWS cloud services like EC2, S3, VPC, RDS, IAM, CloudWatch, Lambda, VPN, Route 53, ELB and CloudFront. o Database creation and granting permissions.o File structure creation for application deployments in instances o Vault maintenance for password and secret key storage.o Maintaining external Security compliance issues and rewards o External vendor management, issues escalation and follow ups o Incident managemento Worked with cross-functional design teams to create software applications that elevated client side experience and significantly improved overall functionality and performance.o Performing risk analysis test and traffic flow monitoring.o Daily instance and application health checks, walkthroughs, reporting, remedy, and email queue management.o Coordinating with partners on their requirements and advising them on further options.o Flexible working in 24/7 shift with on call rotation.

Bangalore

>Plan and provision enterprise networks in Docker containers by working with clients and customers.>Build and test the networks in a containerised environment to provide secure and scalable wirelessnetworks for ATT, Comcast, and Qwest.>Work with OS and application teams to ensure client service success.>Help in the automation of repetitive jobs thereby contributing to the reduction of the work iterationand saving time.>Help in providing immediate back up if any NNI goes down thereby delivering continuous service.>Testing the network using Telnet and Putty to ensure network connectivity is working up to therequired standards as defined by Client.>Document all network set-ups as per the systematic flow.>Work for the operational intelligence Version 4>Communicate with the vendors/customer/ Onsite / Operations / Architecture / Development teams orany other stakeholders to resolve and issues/bugs.>Help in the deployment process and monitoring via service assurance.o Support end user remotely to resolve network related issues.o Monitoring of servers and networks, services and systems performanceo Network/system troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alertso Maintain network and system securityo Communication with customer via phone email and tickets o Prioritize tickets based on the criticality. o Maintain security, backup, and redundancy strategieso Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any taskso Participate in the design of information and operational support systems

Bachelor Of Technology (B.Tech.), Eletronics And Communication

ECE-8.3 -CGPA

Bachelor Of Technology (B.Tech.), Plus Two

Science- 9.0 -CGPA