Divya Mohan Email & Phone Number

Luton, England, United Kingdom

• Design interior spaces for customers using the company’s ERP system, demonstrating and explaining key features and functionalities to ensure customers have a clear understanding of the designs.
• Manage the entire sales process from start to finish, including product selection, pricing, and payment options, to facilitate smooth and efficient transactions.
• Maintain a clean, organized, and visually appealing showroom by restocking shelves, arranging displays, and upholding visual merchandising standards.
• Assist customers with inquiries, returns, and exchanges, ensuring their needs are met and they are satisfied with the service.

United Arab Emirates

• Collaborated closely with the Sales team to collect and clean data from different regions (GCC & SEA) in Excel using Power Query, creating dashboards with pivot tables.
• Conducted weekly meetings with the Regional Sales Managers and Managing Director to deliver customer scorecards, comparing current year performance with the previous year.
• Supported the company's expansion through quarterly sales forecasting and identifying growth opportunities.
• Ensured smooth end-to-end customer processes by proactively resolving issues related to order booking, logistics, and post-sales procedures.

United Arab Emirates

• Managed email and phone communications, ensuring prompt responses and forwarding inquiries to the appropriate Sales Team.
• Organized and maintained procurement records, both physical and digital, ensuring secure and accessible documentation.
• Assisted clients and visitors, serving as the professional first point of contact for procurement-related matters.
• Coordinated with material controllers and the production department to meet the company's purchasing requirements.
• Negotiated with suppliers on pricing, shipping methods, and delivery timelines to optimize procurement efficiency.
• Created and tracked purchase orders, invoices, and payments using the company’s ERP system, and developed a bulk purchasing investment plan.

United Arab Emirates

• Developed and optimized Power BI solutions to improve efficiency and effectiveness, integrating data from various sources including MySQL databases.
• Utilized DAX queries to create computed columns in Power BI, enhancing data analysis capabilities.
• Provided technical support for BI systems, addressing report issues and ensuring smooth operations, including troubleshooting data integrations with MySQL.
• Conducted requirements-gathering sessions with business and technical teams to align BI solutions with user needs.
• Participated in integration, performance, and user acceptance testing to ensure seamless deployment of BI solutions, including validating data from MySQL.
• Analyzed and documented user requirements to tailor BI solutions to business objectives, leveraging MySQL for data extraction and reporting.

India

• SAP PI/PO CONSULTANT
• Configured and developed both asynchronous and synchronous transfers, using complex message mappings and various adapters (FILE, JDBC, SOAP, RFC, IDOC, HTTP) and created RFC destinations with ABAP.
• Configured the Integration Directory, including routing rules, interface determinations, receiver system endpoints, context objects, communication parties, and channels.
• Conducted end-to-end live testing of interfaces, prepared test scripts, performed error analysis, and resolved issues during User Acceptance Testing (UAT).
• Collaborated with basis consultants for technical configuration of the integration server.
• Documented user requirements and process flows to ensure clear communication and alignment of project goals.

India

• INFORMATICA CONSULTANT
• Developed and implemented interfaces in Informatica Cloud from scratch.
• Extracted and processed large datasets from MS Excel and Salesforce.com (SFDC) using Informatica ETL mappings, SQL, and PL/SQL scripts, and loaded them into data storage.
• Created data mappings between source systems and data warehouse components.
• Optimized ETL procedures and star schemas to improve load and query performance.
• Documented all aspects of program development, including logic, coding, testing, and modifications.

Master'S Degree, Data Science And Analytics

Bachelor'S Degree, Computer Science

I have completed my Bachelor degree from Dr. Mahalingam College Of Engineering and Technology, Pollachi, an affiliated Institution of Anna.